Sandra Network - Tech Support & Consulting ยท 1 month ago
Network Engineer | Help Desk T2
Peabody, MA
Full-time
Onsite
Mid Level
3+ years expSandra Network is a thriving Northshore IT Company specializing in comprehensive IT solutions. They are seeking a dedicated Network Technician / Computer Support Specialist to provide hands-on support for customer networks and collaborate with team members to resolve technical challenges.
ConsultingHardwareInformation TechnologySEOWeb DesignWeb Hosting
Responsibilities
Provide hands-on technical support for customer networks, addressing a variety of issues related to Windows Servers, Network Infrastructure, Microsoft Exchange / Office 365, and workstations
Collaborate with team members to resolve complex technical challenges and deliver effective solutions
25% Travel to local customer sites in the Northshore of Boston region during business hours for on-site appointments, ensuring timely and efficient problem resolution
Conduct remote troubleshooting sessions, delivering remote support to clients as needed
Participate in maintaining and enhancing network security measures
Qualification
Required
A minimum of 3 years of experience in Help Desk support is required
Strong background with Office 365 Administration is required
Must have a passion for IT security, Email Security, and Compliance
A willingness to travel to local client sites, up to 25% of the time
Strong interpersonal skills and the ability to communicate effectively with clients and team members
A professional cover letter must accompany all resumes
Server Support: 2 years
Help desk: 3 years
Desktop Support: 3 years
Network Infrastructure Experience: 2 years
Preferred
Interest in VOIP Phone systems, configuration, and design is a bonus
Benefits
Holiday Pay
Vacation Pay
Sick Pay
Employer paid Accident Insurance
Medical insurance with Employer contributions
Dental and other supplemental insurance packages available at employee cost
Simple IRA plans are available with Company Matching
Company
Sandra Network - Tech Support & Consulting
At Sandra Network, we understand the challenges businesses face when it comes to managing their IT infrastructure and cybersecurity.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase