HH Global · 1 month ago
Regional Account Director
Chicago, IL, USA
Full-time
Onsite
Director/Executive
$130K/yr - $160K/yr
7+ years expHH Global is seeking a Regional Account Director responsible for developing and nurturing key client partnerships. The role focuses on building relationships, identifying growth opportunities, and ensuring the delivery of solutions that meet operational and financial targets.
AdvertisingBusiness DevelopmentInformation TechnologyManufacturingMarketingOutsourcing
Responsibilities
Creatively develop and grow strong and strategic relationships with client stakeholders to increase revenue and service-line opportunities while upholding superior service and transparency standards
Delivering operational excellence by ensuring internal processes and behaviors align to exceeding all client KPIs and SLAs and with an eye for continual improvement
Delivering value to our clients by managing existing program scopes, while identifying new workstreams / solutions that leverage HH Global’s full suite of solutions and capabilities
Play a leading role in achievement of client satisfaction, including oversight of all client relationships, management of internal resources and collaborating with Strategic Sourcing to manage and uplevel relationships with suppliers
Lead the Account Team ensuring compliance to company operating procedures and operational excellence and maintaining high levels of client satisfaction
Oversee the personal development and growth of your team members by investing time to build relationships via one‐to‐one meetings, mentoring and training
Take ownership of and resolve issues, quality concerns or corrective actions, or delegate to key Account Team members according to their development plans
Develop effective growth strategies and create an environment to foster new opportunities with clients
Build strategic client Account Development Plan
Achieve and exceed growth targets
Manage and report on overall financial performance of the account, perform risk analysis and oversee action or risk mitigation plans
Identify risks to the account and putting in place strategies to manage these risks
Contract review, oversight of any evolutions, and end-of-term renewal
Develop and enhance strong relationships with senior key decision makers
Own quarterly and monthly business reviews and reporting
Qualification
Required
7-10+ years of client service management experience, ideally with time spent working on the client site
Propensity and experience interfacing with senior-level decision maker relationships
Able to present account planning and strategy for retention, growth and added value
Significant experience of managing work in a fast-paced retail environment
Experienced in taking responsibility for and driving client service plans, KPIs, budgeting, forecasting and leadership
Significant experience in developing and maintaining client relationships
Have in‐depth knowledge of Continual Improvement philosophy and transformation
Previous experience of presenting to Senior Management/Board level
Strong experience of dealing with large P&Ls and budgets
Proven track record of operational management for client services departments
Excellent interpersonal skills, able to develop positive relationships at all levels, with all types of people up to Board level
Excellent communication skills – verbal, written, presentation – with clarity of expression
Passion for quality
Can anticipate internal and/or external business issues and develop risk mitigation strategies
Extensive people management experience including performance management and team leadership
Experience of managing department financials
Benefits
Healthcare, dental, vision insurance
Short-term and long-term disability coverage
401k with discretionary company match
20 days of PTO with 9 company holidays + 3 floating holidays
Company
HH Global
HH Global is the trusted marketing execution partner of the world’s leading brands.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$129.97MKey Investors
Blackstone Tactical Opportunities
2021-10-01Debt Financing
2019-12-03Private Equity· $129.97M
Leadership Team
Kristian Elgey
Group Chief Executive Officer
Mike Perez
Non-Executive Director and a member of the HH Global Board of Directors
Recent News
BizClik Media Limited
2025-09-12
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