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Impel · 1 day ago

Implementation Specialist, Client Engagement

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Impel is harnessing the power of AI to transform automotive retailing. As an Implementation Specialist, Client Engagement, you will be the primary point of contact for new customer onboarding, guiding clients through setup, training, and adoption of the platform to ensure a smooth implementation experience.

Augmented RealityAutomotiveEnterprise SoftwareSaaS

Responsibilities

Act as the face of the implementation team for assigned clients

Lead kickoff calls, status updates, and transition to post-implementation support

Understand client business objectives and tailor onboarding steps accordingly

Train users on platform capabilities and best practices

Stay current on product releases and feature enhancements to effectively educate customers and ensure adoption of best-fit solutions during onboarding

Escalate technical or data configuration needs to internal specialists

Maintain project timelines and manage expectations

Collect and share client feedback with product and services teams

Maintains confidentiality of work-related issues, records, and company information

Demonstrates a commitment to Diversity, Equity, and inclusion by treating everyone with respect and dignity, ensuring all voices are heard, and advocating for change

Qualification

Client onboarding experienceCommunication skillsProject coordination experienceCustomer success experienceTechnical guidanceRelationship-building skills