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Thompson Coburn LLP · 1 month ago

Senior End-User Technology Lead

St. Louis, MO

Full-time

Hybrid

Senior Level

$134K/yr - $134K/yr

7+ years exp

Thompson Coburn LLP is a large full-service law firm seeking a Senior End-User Technology Lead for its St. Louis office. This senior-level position provides high-level technical guidance and ensures operational continuity across various technology services while serving as a trusted advisor and escalation authority.

Law Practice

H1B Sponsor Likely

Responsibilities

Approves operational changes, escalations, and decisions within the EUT scope, ensuring alignment with Firm policies and departmental standards

Supports and guides EUT managers, supervisors, and team leads by providing direction, decision-making, and cross-functional alignment

Oversees service delivery operations across all Firm offices, ensuring consistent, high-quality support experiences

Identifies systemic issues affecting user experience and partners with Service Desk, Deskside, EUC Engineering, and other IT teams to implement solutions

Serves as the highest-level escalation point for complex cross-platform issues involving endpoints, mobility/MDM, virtual desktops, Office 365, and Firm applications

Collaborates closely with Security to enforce endpoint compliance, mobile governance, and alignment with Firm risk management practices

Validates that new technologies, updates, and system changes are documented, tested, and properly transitioned into production

Contributes to the creation and maintenance of operational documentation, standards, runbooks, and governance materials

Assists in drafting communications for Firmwide technology changes, service alerts, outages, and end-user updates

Qualification

Microsoft 365Windows 10/11Intune (MDM/MAM)Endpoint securityVDI/Citrix/IGELDesktop engineeringAnalytical skillsLeadership influenceOperational judgmentITIL certificationMobility certificationCommunication skillsProblem-solving skillsTime managementRelationship building

Required

Deep technical expertise across Microsoft 365, Windows 10/11, Intune (MDM/MAM/Compliance), conditional access, endpoint security, and collaboration platforms

Strong understanding of VDI/Citrix/IGEL environments, desktop engineering concepts, and endpoint provisioning

Exceptional communication, leadership influence, and decision-making abilities without relying on formal authority

Strong analytical and problem-solving skills with the ability to diagnose complex cross-team issues

Attention to detail, the ability to balance multiple projects, and strong time management skills

Demonstrated operational judgment and ability to make decisions that impact Firm productivity

Ability to work across departments and build strong relationships with managers, supervisors, and technical staff

Minimum of 7–10 years of progressive IT experience in end-user technology, engineering, mobility/MDM, or service delivery roles

Preferred

Bachelor's degree in Information Technology, Computer Science, Business Technology, or related field preferred

Experience in a law firm or other professional services environment strongly preferred

Microsoft, ITIL, or mobility certifications are a plus

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance & ADD policies

Short & Long Term Disability Insurance

Paid Parental Leave

401(k) Profit Sharing plans

Parking/Transportation Stipend

Section 125 Plan (Pre-tax premiums, dependent care and medical reimbursement)

Paid Holidays

Paid Vacation Time

Employee Assistance Program (EAP)

Employee Wellness Program

Tuition Reimbursement

College Savings Plan Deductions (529 Plans)

Long Term Care

Company

Thompson Coburn LLP

Thompson Coburn is a full-service, values-driven law firm with offices strategically located in Birmingham, Chicago, Dallas, Los Angeles, New York, Southern Illinois, St.

Founded in 1929

Saint Louis, MO, US

501-1000 employees

http://www.thompsoncoburn.com

H1B Sponsorship

Thompson Coburn LLP has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2023 (1)