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Weber Shandwick · 3 days ago

Crisis & Issue Communications Account Director

New York, NY

Full-time

Onsite

Mid, Senior Level

$115K/yr - $135K/yr

5+ years exp

Weber Shandwick is seeking an Account Director in New York to join its Global Crisis and Issues Practice. The role involves leading crisis communications efforts, supporting high-profile clients, and mentoring emerging talent while managing various crisis situations.

AdvertisingAnalyticsConsultingContentMarketingPublic RelationsReputation

Responsibilities

Support a range of issues and crisis communications situations for companies and organizations, including those related to, consumer behavior, geopolitical developments, brand safety, misinformation, product safety issues and recalls, workplace culture, litigation, regulatory compliance, natural disasters, DEI, cybersecurity attacks, investigative reporting, and more

Serve as the day-to-day client contact – providing account support and counsel, flagging, triaging, and directly managing client issues as they arise

Lead data-driven industry and topic analysis to inform business strategy and issues management approach, including leveraging AI, media monitoring and social analysis tools

Develop and draft crisis plans, media strategies, reactive media statements, talking points, FAQs, memos, crisis simulations and other deliverables as needed

Train and motivate emerging talent and help create opportunities for their growth and development

Provide regular counsel to clients and colleagues and liaise with global partners to provide global market insights

Keep client programs on schedule and ensure all deadlines are met within budget parameters

Participate in new business development for the team and collaborate among practice areas at the agency in support of broader new business pitches that include a crisis and issues component

Qualification

Crisis communicationsIssues managementDigital analyticsCorporate reputationMedia trainingTeam motivationWriting skillsProblem solvingAttention to detail

Required

Bachelor's degree in a relevant field and/or 5+ years of relevant experience in an agency/strategic consulting firm, political campaign, or similar setting

Experience directly counseling clients/senior ranking executives through a broad range of crises, issues and special situations

Experience with corporate reputation, brand management and protection through integrated communications programs

Expertise with the latest digital management, trends and strategy, tools, and analytics and ability to turn insights into actionable recommendations

Familiarity with AI, next gen programs and data aggregation with large datasets to inform strategy

Thrives under pressure and can handle multiple projects in a demanding, deadline-oriented environment, including live crisis situations that may require significant working hours

Exercises exceptional judgment when working with clients, team members, and vendors

Communicates clearly, analytically, and persuasively both orally and in writing

Pays close attention to detail and quality of work product

Adept at solving problems and resolving conflicts

Capable of mobilizing and motivating teams, anticipating needs, and instilling confidence

Experience delivering media and crisis training

Solid understanding of markets and issues affecting the financial and reputational well-being of companies

Preferred

Experience working in public affairs or media role

Company

Weber Shandwick

Glassdoor3.7

Weber Shandwick is a global public relations firm with offices in major media, business, and government capitals around the world. It is a sub-organization of Interpublic Group.

Founded in 2001

New York, New York, USA

1001-5000 employees