Cribl · 1 week ago
Senior Technical Support Engineer
United States
Full-time
Remote
Mid, Senior Level
$104K/yr - $163K/yr
5+ years expCribl is a fast-growing, remote-first company that provides enterprise-level support to customers and partners. As a Senior Technical Support Engineer, you will ensure customer success by troubleshooting and resolving technical issues while collaborating with a highly technical team.
Big DataInformation TechnologyReal TimeSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Develop a deep technical understanding of Cribl Stream and our other products
Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues
Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions
This position will require stand-by, on-call, or off-hours duties
Qualification
Required
BS degree in Computer Science or similar degree, or equivalent work experience
5+ years' experience supporting enterprise customers or working hands-on with distributed systems
Passionate about working on complex technical issues
Expert-level troubleshooting, problem-solving skills, and critical thinking
Excellent client-facing skills, excellent written and verbal communication skills
Experience with Linux, AWS, Azure, and Networking
Top Secret Security clearance
Preferred
Experience with Splunk, Elasticsearch, LogStash and/or other related observability technologies
Regex and JavaScript experience is a Plus
Benefits
Health
Dental
Vision
Short-term disability
Life insurance
Paid holidays
Paid time off
A fertility treatment benefit
401(k)
Equity
Eligibility for a discretionary company-wide bonus
Company
Cribl
Cribl is a software company that designs a unified data management platform for exploring, collecting, processing, and accessing data.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$721.21MKey Investors
Google VenturesTiger Global ManagementSequoia Capital
2025-06-19Secondary Market
2024-08-27Series E· $200M
2024-08-27Secondary Market· $119M
Leadership Team
Dritan Bitincka
Co-Founder & Products
Ledion Bitincka
Co-Founder & Chief Technical Officer
Recent News
2025-12-04
Greylock
2025-12-02
Company data provided by crunchbase