BayCare Health System · 1 month ago
Customer Communications Team Lead
Clearwater, FL
Full-time
Onsite
Mid, Senior Level
6+ years expBayCare Health System is one of the largest employers in the Tampa Bay area, seeking a passionate individual for the role of Customer Communications Team Lead. The position involves evaluating and implementing customer communication strategies while supporting departmental goals.
Health CareMedical
Responsibilities
Responsible for the evaluation, development and implementation of Customer Communication's Specialists
Support projects, programs and activities to support the strategic plans and goals of the Customer Communications Department, in collaboration with the Supervisor, Customer Communications
Qualification
Required
High School Diploma or Equivalent
Customer Service experience - 6 years
Contact Center or Medical Concierge - 2 years
Supervisory Role - 1 year
Must be detail oriented and flexible with changing priorities and deadlines
Demonstrated ability to work with cross functional teams
Strong organizational, writing and research skills a must
Must be proficient using Microsoft Office tools including Excel, Word, PowerPoint
Must be comfortable using different technologies/tools to provide data analysis and reporting for assigned projects
Required specific skills include: self-motivated team-player with demonstrable success in a high stress, fast paced work environment
Must be available for on-call coverage in a 24/7 environment to ensure staffing needs are consistently met
Preferred
Associate - Related Field
1 year NICE Suite
Company
BayCare Health System
BayCare is a leading not-for-profit academic health care system that connects individuals and families to a wide range of services at 16 hospitals, including a children’s hospital, and hundreds of other convenient locations throughout the Tampa Bay and central Florida regions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Stephanie Conners
President & Chief Executive Officer
Ann Marie Swindler
Vice President, Risk Management
Recent News
2026-01-07
Morningstar.com
2025-12-22
Company data provided by crunchbase