Apply on Employer Site

Restaurant365 · 1 month ago

Payment Operations Specialist

United States

Full-time

Remote

Mid Level

$28.05/hr - $39.26/hr

3+ years exp

Restaurant365 is a SaaS company disrupting the restaurant industry with its cloud-based platform for accounting and back-office operations. The Payroll Operations Specialist will manage ACH transactions, ensure compliance with regulations, and provide exceptional customer support while collaborating with internal teams and third-party partners.

AccountingProductivity ToolsRestaurantsSaaSSoftware

Responsibilities

Initiate and process ACH transactions, including payroll direct deposits, vendor payments, bill payments, garnishments and other items in accordance with established procedures and deadlines

Stay up to date with ACH rules and regulations, ensuring that all ACH transactions comply with NACHA (National Automated Clearing House Association) guidelines and other applicable regulations

Investigate and resolve ACH transaction exceptions, including returns, reversals, and corrections, while maintaining accurate records and documentation

Utilize payroll software to process and manage payroll transactions efficiently

Review ACH transactions for accuracy, completeness, and compliance with ACH rules before they are submitted for processing

Investigate and resolve any payroll discrepancies, payment errors or other issues promptly

Assist customers, both internal and external, with ACH-related inquiries, issues, and troubleshooting

Generate and review reports, reconciling transactions with bank statements and resolving discrepancies

Ensure the security and confidentiality of ACH transaction data, taking measures to safeguard sensitive financial information

Identify opportunities to automate payroll processes and improve efficiency

Provide training and support to colleagues and employees on ACH and payroll related matters

Maintain documentation of processes, procedures, and standard operating instructions

Monitor for potential ACH fraud and take necessary precautions to mitigate risk. Collaborate with the security and fraud prevention teams as needed

Assist in internal and external audits by providing payroll records and documentation as needed

Other duties as assigned

Qualification

ACH transactionsPayroll softwareBanking experienceAccounting principlesCustomer service skillsTechnical aptitudeProblem solvingEffective communicationAttention to detail