SHI International Corp. · 6 days ago
Customer Success Manager - Cisco
United States
Full-time
Remote
Entry, Mid Level
$100K/yr - $150K/yr
2+ years expSHI International Corp. is a $15 billion global provider of IT solutions and services. The Cisco Customer Success Manager is responsible for the retention and growth of SHI’s Cisco Support Services & Software business, working closely with SHI sellers and building relationships with customers to ensure a positive experience.
HardwareInformation TechnologySoftware
Responsibilities
Executing against given key performance indicators including customer retention, growth of customers business, and selling Cisco support services & software
Managing the lifecycle of Cisco support services & software contracts including EAs
Building top level customer relationships with key SHI customers to ensure a positive customer experience
Working with SHI sales to ensure they are reviewing Cisco roadmaps with stakeholders within the customer
Partnering with the Cisco organization to co-sell effectively across a targeted list of customers
Continuous learning and development on new product technology offerings and Cisco support services & software specific offerings and programs
Assisting in training SHI Sales on Cisco products & programs and how customers can benefit by leveraging their products & buying programs
Onboard customers to their Enterprise Agreement or other software subscription contracts
Assign licensing contracts to customers and guide their navigation throughout the Cisco Smart Accounts portal
Schedule and hold Quarterly Business Reviews with customers
Update customers on consumption, track issues, position services, and track service engagements
Take lead and execute on tracking customer`s true-forwards and consumption for EA subscriptions
Qualification
Required
Completed Bachelor's Degree or relevant work experience required
Ability to travel to SHI, Partner, and Customer Events
2+ years of experience in a technical, business, or sales role
1+ year experience in a Cisco dedicated sales support / subject matter expert position selling, quoting, and managing Cisco Support Services & Software contracts including Enterprise Agreements self-sufficiently for Customers & Account Executives
Proficient in creating quotes within Cisco's Commerce Workspace for Renewals (CCW-R) & EAMP portal
The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
In-depth understanding of Cisco's business model, architectural frameworks, support service portfolio with service levels, and buying programs. - Intermediate
Ability to articulate, sell, and quote Cisco support services, subscriptions, and buying programs - Intermediate
Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities
Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions
Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience
Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management
Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity
Impact and Influence: Can persuade others to consider different perspectives
Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences
Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions
Business Acumen: Can analyze financial and operational data to make informed decisions
Emotional Intelligence: Can identify and manage personal emotions and begin to recognize others' emotions in moderate situations
Results Orientation: Can set personal goals and work towards them, achieving results consistently
Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions
Benefits
Health, wellness, and financial benefits to offer peace of mind to you and your family.
Medical
Vision
Dental
401K
Flexible spending
Company
SHI International Corp.
Think of SHI as your personal technology concierge.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Thai Lee
President / CEO
Dave Gruver
Field Chief Technology Officer
Recent News
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