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Global Medical Response · 22 hours ago

ESO System Administrator

The Colony, TX

Full-time

Hybrid

Mid Level

$100K/yr - $115K/yr

3+ years exp

Global Medical Response is dedicated to delivering compassionate, quality medical care, primarily in emergency and patient relocation services. The ESO Systems Administrator is responsible for managing and maintaining ESO software applications to ensure optimal performance and compliance for Emergency Medical Services operations.

Health CareTransportation

Responsibilities

Administer and configure ESO applications, including EHR and Analytics, to meet organizational requirements

Manage user accounts, permissions, and security settings in compliance with HIPAA and organizational policies

Monitor system performance, troubleshoot issues, and coordinate resolutions with ESO support and internal IT teams

Collaborate with EMS leadership and clinical teams to customize workflows and reporting tools

Develop and maintain documentation for system configurations, processes, and user guides

Provide training and support to end-users, ensuring efficient and appropriate utilization of ESO systems

Assist with integration projects between ESO and other internal/external platforms

Stay current on ESO updates and new features, recommending enhancements to improve operational efficiency

Qualification

ESO software administrationHIPAA complianceEMS operations knowledgeTechnical troubleshootingSystem configuration managementCustomer service skillsMS Office proficiencyMulti-tasking abilityCommunication skills