NEOGOV · 1 month ago
College Success Advisor
Council Bluffs, IA
Full-time
Onsite
New Grad, Entry LevelNEOGOV is seeking a College Success Advisor to support current students at Iowa Western Community College. This role involves assisting students with registration, financial aid, and career planning, while fostering positive relationships with faculty and staff.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Demonstrates IWCC’s core mission, vision, and values
Provides holistic advising to current students within an assigned cluster of programs regarding and not limited to the following areas:
Academics – course selection and registration/registration eligibility
Financial Aid – FAFSA completion, verification paperwork submission, and award acceptance
Account Balances & Billing – proper disbursement of awarded aid and payment of any uncovered balance, along with ensuring refund preferences are set
Career and Transfer Resources – exploration of options in conjunction the Career & Transfer Center, faculty advisors, and other campus resources
Personal Wellbeing – providing referrals to on- and off-campus resources to support students’ personal wellbeing including physical and mental/emotional health
Meets with students for advising appointments in-person, over the phone, or via Zoom meetings based on the advisor’s and student’s preferences
Participates as an active member of the College Success Advising team during meetings and provide timely feedback when requested
Serves as an essential member of the College Success Advising team during campus-wide events and campaigns to support new and current student success
Other duties as assigned
Can make decisions in matters of significance
Qualification
Required
Bachelor's degree
Excellent verbal and written communication skills and ability to articulate in both small and large group settings and with diverse groups of people including co-workers, students, business contacts and at various levels from front-line to administration
Strong organizational skills including the ability to multi-task, to meet deadlines, to maintain and access paper and electronic files, to produce error-free final products, and to manage time and output
Excellent customer service skills required
Proficient use of Microsoft Office products (Outlook, Word, Excel, PowerPoint)
Ability to read, write and speak English fluently
Enthusiastic and dedicated to the challenges of helping other people
Ability to function collaboratively as part of a fast-paced, customer oriented team
Professional in communications, appearance, relationships, and responsiveness
Positive attitude
Ability to maintain strict confidentiality at all times
Self-starter with the ability to perform with little or no direct supervision
Benefits
Comprehensive benefits package
Employer paid time off
Up to 19 paid holidays
Additional 88 hours of paid time off in the summer
Vacation & sick time
Employer paid medical
Dental
Life
HSA with a match
IPERS pension plan with over 9% employer match
Reduced summer schedule
Free access to our new wellness facility
Employee concierge services
Many other voluntary benefits to choose from
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase