Security Finance ยท 1 month ago
Help Desk Support 2
Spartanburg, SC
Full-time
Onsite
Entry Level
1+ years expSecurity Finance is a trusted leader in the financial services industry, serving communities since 1955. They are seeking a dedicated Help Desk Support professional to provide technical, hardware, software, and operational support to their company-maintained systems and services.
Financial ServicesPersonal FinanceTax Preparation
Responsibilities
Provide Level 2 remote technical support for hardware, software, and basic operational support for Company-maintained computer systems and services for branch, home office, and mobile company personnel in Spanish and English
Mentors and assists level 1 technicians with Technical Support
Receives initial and referred incoming contacts and calls from field and home office personnel regarding system or operational related problems and/or service request
Resolves moderately complex problems requiring system and technical knowledge and delivers services to meet internal customer expectations and needs
Records key information of reported incidents into Incident (case) Management System
Determines additional routing of reported cases to other Help Desk levels and/or supporting departments as needed
Reviews Tier 1 tickets for correct troubleshooting and resolution status
Informs management of recurring problems and/or deficiencies
Assist with electronic setup for new office locations or merged offices as needed
Perform quality assurance testing and assessment of new software
Prompt and regular attendance is required
Qualification
Required
1 year of experience in a help desk environment
A reliable internet connection (DSL or faster)
A strong customer service orientation with effective verbal and written communication skills
Ability to work professionally with others and maintain composure in stressful situations
Flexibility in work hours
Basic knowledge of computer based systems, tools, and processes as well as basic knowledge of company business processes, policies and procedures
Ability to troubleshoot and remotely install hardware
High School Diploma or equivalent required
Preferred
A 2-year technical school degree or equivalent
Related technical certifications
Benefits
A comprehensive benefits package including medical, dental, life insurance, short- and long-term disability, profit sharing, 401(k) with company matching, and paid sick, holiday, and vacation time.
Company
Security Finance
Security Finance is a financial service firm that offers loans and tax preparation services.
1001-5000 employees
H1B Sponsorship
Security Finance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Vic Barr
Chief Operating Officer at Security Finance
Recent News
2025-11-08
Company data provided by crunchbase