Uber · 6 hours ago
IT Operations Tech III
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
$44/hr - $49/hr
4+ years expUber Engineering is a high-performance culture looking for team players with customer service intuition. The IT Operations Tech III role involves resolving escalated tickets, mentoring junior team members, and contributing to global service desk initiatives.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
Resolve escalated tickets
Complete manager assigned projects
Consistently demonstrates a positive customer service demeanor
Contributor on Global Tech Services and Service Desk initiatives
Advanced understanding of key IT systems (Google, Okta, Box, AD)
Escalation point for L1's & L2's
Responsible for internal and external facing documentation
Analyze Service Desk data for support trends and areas for improvement
Ensure team procurement follows logistics team guidelines
Mentor Junior team members
Train L1 & L2 Technicians, New and Continued product specific trainings
Own the on-going L2 training program, including development, documentation, scheduling and implementation
Respond to technology support issues at a moment's notice and be on-call as needed
Constant monitoring of support queue and slack channels to ensure customer satisfaction and taking the extra step go above and beyond
Provide prompt, confidential and reliable technical support for a wide range of IT equipment and software including Google Apps, Slack, laptops, mobile phones, printers, network, cellular service, etc
Accurately manage crisis escalation and activate/escalate to other support teams as appropriate
Provide direct feedback on issues impacting Uber Employees to IT Engineering leadership
Act as the bridge between the Regional business leads, key stakeholders and IT Engineering
May require domestic and international travel
Any other duties as assigned
Qualification
Required
Ability to script and code (e.g., Python, Bash) to automate routine IT tasks and enhance operational efficiency
Familiarity with foundational AI concepts and practical experience with prompt engineering to leverage large language models for support and documentation tasks
Go-to person for solving difficult issues : Escalation point for L1 and L2's with the highest level access to key systems
Content Approver / Writer / Trainer
Work with teams to solve big internal and external problems by providing great communication between team and stakeholders. Keep the Service Desk team hyper aware of products, projects, and issues that may impact them. Communication skills & Customer service skills must be impeccable
Respond to technology support issues at a moment's notice and be on-call as needed. Constant monitoring of support queue and slack channels to ensure customer satisfaction and taking the extra step go above and beyond
Provide prompt, confidential and reliable technical support for a wide range of IT equipment and software including Google Apps, Slack, laptops, mobile phones, printers, network, cellular service, etc
Accurately manage crisis escalation and activate/escalate to other support teams as appropriate
Provide direct feedback on issues impacting Uber Employees to IT Engineering leadership
Act as the bridge between the Regional business leads, key stakeholders and IT Engineering
May require domestic and international travel
The normal hours of coverage is 8am to 5pm however, support is a 24x7 service
Any other duties as assigned
Preferred
4+ years of IT experience
Minimum of 3-4 years' experience with escalations, process efficiency, and Tier 3 support
Bachelor's Degree in Computer Science, or equivalent combination of education and experience
Expert knowledge with Windows, Linux, MacOS, iOS, Desktop/Laptops, networking, and A/V equipment
Ability to multi-task, independently manage time and execute on-time and at scale
Strong problem solving, organization and project management skills
A service-oriented attitude with the utmost discretion in handling sensitive/private technical issues and other matters
Ability to thrive in a lightning-paced, highly technical environment
Demonstrably strong Customer Service experience
Ability to be on site and on call
Excellent verbal and written communication skills
Experience supporting mobile devices via Airwatch and Knox
Ability to communicate effectively with the local executive team as well as other international IT Eng teams
Ability to take initiative and work independently, as well as part of a team
Willing to work after hours and weekends as required (on-call)
Benefits
You will be eligible to participate in Uber's bonus program
You may be offered an equity award & other types of comp
You will also be eligible for various benefits.
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
Recent News
2026-01-16
2026-01-16
2026-01-16
Company data provided by crunchbase