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Ferrellgas · 1 month ago

Customer Service Specialist Seasonal

Hamptonville, NC

Contract

Hybrid

Entry Level

1+ years exp

Ferrellgas was recently recognized by Newsweek as one of America’s Most Trustworthy Companies for 2025, and they are seeking a Seasonal Customer Service Specialist. In this role, you’ll provide exceptional service through both inbound and outbound communications, supporting customers and working closely with internal teams to ensure a high-quality experience.

AgricultureEnergyOil and GasTransportation

No H1B

U.S. Citizen Only

Responsibilities

Answering phones, chat, social media, or email in a polite, courteous, and professional manner

Works with customers daily to sustain and improve business relationships

Ask probing questions to identify customer issues or concerns

Ensure accurate account maintenance and updating of account information

Use techniques to reach resolutions for customers that both satisfy their requests and cut down on additional questions

Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers

Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions

Can handle basic de-escalation of customer situations by following our customer complaint resolution policy

Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone

Support the set-up of new customer accounts

Meet or exceed minimum performance standards outlined in company policy

Qualification

Customer service experienceMicrosoft Office proficiencyNegotiation skillsOrganizational skillsWritten communicationVerbal communicationTeam buildingData entry experience

Required

High School Diploma or equivalent

1 or more years of customer service experience

Exceptional customer service and negotiation skills

Strong organizational skills with typing and data entry experience

Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers

Proficient in Microsoft Office including Excel, Word, and Access

Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States

Applicants must not now, or any time in the future, require sponsorship for an employment visa