Senior IT Support Specialist (Contractor) jobs in United States
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Instacart · 1 month ago

Senior IT Support Specialist (Contractor)

positionUnited States
timeContract
remoteRemote
seniorityMid, Senior Level
money$52/hr - $63/hr
date3+ years exp

Instacart is transforming the grocery industry by providing essential services that customers rely on for grocery delivery. They are seeking a Senior IT Support Specialist to provide IT support to employees, assist with onboarding new hires, and ensure the functionality of AV equipment in their NYC office.

Delivery ServiceE-CommerceGroceryShopping
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H1B Sponsor Likelynote

Responsibilities

Provide IT Support to Instacart employees via remote support through our ticketing system, and in person support
Be a point of contact for your assigned office, working with our AV team, IT Engineering team, and Workplace team
Assist with onboarding new hires, including hardware deployment, equipment setup, and administering our SaaS app portfolio through our SSO tool
Ensure the in office AV equipment in conference rooms are maintained and working properly, providing support when needed
Provide support for our main software platforms, Gmail, Slack, Okta, and Zoom
Troubleshoot and Support macOS, ChromeOS, and Windows
Become familiar with all aspects of our IT environment to help support, maintain, and scale it
Assist in keeping our knowledge base and documentation up-to-date

Qualification

Helpdesk supportMacOSWindowsChromeOSGsuiteOktaJiraSlackAV systemsCustomer serviceCommunication skillsAttention to detail

Required

Ability to establish priorities, work independently, and successfully manage multiple projects
You have 3 years of experience with helpdesk support and customer service
You are familiar with macOS, Windows, and ChromeOS operating systems
A self-starter with meticulous attention to detail and follow-through
You are great at communicating with all types of people and personalities
You love technology and delivering great customer service
Ability to occasionally lift 40 lbs

Preferred

3+ years of relevant experience
3+ years of working with Mac, Windows and ChromeOS operating systems
2+ years of experience with Gsuite
Familiar with the following systems: Okta, Jira and Slack
You have a good understanding of AV systems (including Zoom and Hangouts)
You are inclined to Google things you don't know before asking someone
You have a friendly personality and love to teach others

Company

Instacart

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Glassdoor3.6
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Instacart is an online grocery platform that offers same-day delivery and pickup services for retailers and consumers.
dateFounded in 2012
location
San Francisco, California, USA
people-size1001-5000 employees
web-link
https://www.instacart.com

H1B Sponsorship

Instacart has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (156)
2024 (173)
2023 (111)
2022 (159)
2021 (170)
2020 (59)

Funding

Current Stage
Public Company
Total Funding
$2.92B
Key Investors
T. Rowe PriceTiger Global ManagementD1 Capital Partners
2023-09-19IPO
2021-11-01Private Equity· $232M
2021-09-05Secondary Market

Leadership Team

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Chris Rogers
Chief Executive Officer
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Brandon Leonardo
Co-Founder
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Recent News

thefly.com
Instacart drops 2% after Uber reports launch of Kroger stores on apps
2026-01-16
GlobeNewswire
Online Grocery Market Projected to Reach US$ 2,237.1 Billion by 2035, Supported by Rising Digital Transaction Volumes Says Astute Analytica
2026-01-16
Retail Insight Network
Aldi outlines plan to add more than 180 US stores by end-2026
2026-01-15
Company data provided by crunchbase