BSH Home Appliances Corporation - North America · 1 day ago
Consultant, Experience & Design Center
Houston, TX
Full-time
Onsite
Mid Level
$36.37/hr - $48.62/hr
3+ years expBSH Home Appliances Corporation is a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador. The Consultant for the Experience & Design Center will provide exceptional service to showroom visitors and manage various responsibilities related to sales and program management to enhance consumer experiences.
Responsibilities
Acts as primary contact for all showroom visitors, including walk-ins, in a professional manner, acting as brand ambassador consulting on Bosch, Thermador and Gaggenau products
Demonstrates product functionality and features & benefits
Executes positive guest experiences with best-in-class hospitality
Supports EDC Manager in key areas of sales management, program management and operations management for the EDC
Participates and executes outreach initiatives to drive trade & consumer traffic (opportunities) to showroom
Maintains scheduling for all showroom appointments and accurate reporting on visits to the showroom, including follow-up records (Salesforce and Outlook)
Partners with local retail dealers, refers leads and help close sales
Follows up on opportunities and reports turnover using CRM tools
Monthly tracking of consumer and trader specifier leads for consultant
Monthly tracking of leads to actual conversation
Ensures sales KPI's are met as laid out in the business plan
Executes some communication directly with dealers, may require some planned travel to local dealers
Builds and maintains relationships with consumers, dealers, designers, architects, builders and developers (trade organizations)
May be asked to attend trade events to help build relationships with trade organizations and members
Focuses on awareness activities driven by EDC Manager to drive consumers into EDC and responsible for converting leads to actual turnover
Plans and supports the management of programs and events (e.g., builders, dealers, designers, trade organizations) in the showroom
Coordinates in-person program/event websites and communications (may be asked to coordinate across time zones)
When applicable for program/event, oversight of: Air travel, hotel rooms, transportation, restaurants/entertainment, and event set up/supplies
Hosts programs/events acting as point of contact for on-site support
Assists Manager with: Maintaining the calendar of programs/events
Coordinating vendors, contractors/temporary staffing, purchase orders, etc
Maintains the appropriate mix, condition, and cleanliness of products and display vignettes in showroom
Recommends to EDC Manager which products need to be in coordination with product
Maintains and keeps record of showroom inventory; assists with showroom inventory, at minimum annually
Regularly inspects appliances to ensure pairing of respective accessories
Documents and maintains standard operating procedure for ordering products, parts, and service
Troubleshoots appliance errors and schedules service, if required
Oversees, documents, and communicates schedule and products being services/location
Schedules appliance installer
Oversees, documents, and communicates list of products by location and labels products
Participates in on-going product knowledge and training
Advises and collaborates with showroom team on features on functionality of appliances
Responds with flexibility and urgency to shifting priorities
Assists Manager with a variety of reporting, as needed
Other duties as assigned
Qualification
Required
Bachelor's degree (Business Administration or related) – Required
3-5 Years of Experience (Showroom setting or luxury retail experience) – Required
3-5 Years of Experience (Sales environment experience) – Required
3-5 Years of Experience (Influencer experience (background in kitchen design, architecture, etc.)– Required
Excellent interpersonal skills
Self-motivation and the ability to motivate others
Strong stand-up presentation & training skills including being comfortable in front of large groups with executives
Team player and the ability to work with others
Ability to multi-task
Excellent communication and presentation skills. Able to speak to large groups and executives
Close attention to detail
Time management skills
Must demonstrate good judgement and discretion when exposed to confidential information
Occasional travel required locally and nationally
Proficient in Microsoft Office products - Outlook, Word, Excel, PowerPoint, and CRM (Salesforce)
Preferred
Kitchen appliance knowledge preferred (to be able to demonstrate products effectively)
Some basic cooking skills preferred
Technical savvy - ability to learn and communicate the technological side of appliances
Culinary teaching experience a plus
Basic knowledge of design
Benefits
Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Adoption Benefits, HSA, FSA, and Dependent Care FSA starting on the first day of the calendar month following date of hire
Eligible to participate in the 401(k) plan, which offers a fully vested 100% employer match on the first 4% of compensation contributed by employees
Annual employer funded profit sharing dependent on company profitability
Opportunities for employees to participate in a company sponsored Wellness plan and earn lower medical care premiums
2 weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH.
Unlimited paid vacation for all Director and above level positions.
The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line)
40 hours of paid personal leave (Production Line)
12 days of paid holidays per year (max 8 hours paid per day)
Employee, friends, and family discount program for company products.
BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.
Company
BSH Home Appliances Corporation - North America
A Bosch Group company, BSH Home Appliances Corporation produces and markets small and major home appliances that are known across North America for their high-quality and superior innovation.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jesús Egido Roldán
Senior VP - CFO Region North America
Christy Mahlow
Digital Partnerships
Company data provided by crunchbase