NEOGOV · 1 month ago
Information Technology Technician II
California, USA
Full-time
Onsite
Entry, Mid Level
$80K/yr - $97K/yr
2+ years expNEOGOV is a company that supports the City of Ripon in managing its information systems. The Information Technology Technician II role involves providing technical support, troubleshooting hardware and software issues, and performing network administration duties for the city's management information system.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Moves and sets up workstations, including supplying computer terminal, data connection, and telephone; installs desktop equipment, and software; installs emulation software; installs, maintains, and troubleshoots cellular phones, tablets, and mobile computers in public safety vehicles; works with various vendors to support these systems
Services existing electronic equipment requiring repair or complex preventive maintenance; performs scheduled upgrades to existing personal computer systems and other devices
Evaluates and diagnoses computer hardware and software problems associated with the City's computers and related equipment; performs diagnostic testing; repairs equipment; establishes a maintenance schedule
Performs routine tasks of local area network (LAN) and wide area network (WAN) administration; assists users in LAN and WAN procedures and programs and in efficiently accessing network resources
Assists users with operational questions or problems and in the use of computer software applications related to specific departmental activities; provides new user training and ongoing support to keep all end users apprised of changes and upgrades to department computer systems and databases
Researches and tests available computer products, analyzing the relevance of different types of software to department functions and requirements
Performs systems and server maintenance checks and back-ups; generates, reviews, and maintains reports and logs to evaluate system information
Recovers computer assets and evaluates/repurposes viable hardware; decommissions obsolete hardware
Writes and maintains user and technical operating instructions and documentation; provides training to users and other technical staff and advises on best practices
Coordinates with vendor representatives to resolve problems with system applications and with troubleshooting, repair, and maintenance; works with software providers to accomplish specific maintenance and modifications
Researches, evaluates, and purchases computer equipment and supplies; maintains inventory; tracks and receives a variety of computer systems and telecommunications equipment, software applications supplies, training materials, and related needs adhering to established purchasing policies
Enforces information technology operational policies and procedures
Stays abreast of current trends and developments in the field of computer software programs and networking systems on a variety of hardware operating systems
Maintains the City’s phone system, sets-up voice mail, initial greetings, and automated options
Assists with all electronic equipment used in the Council Chambers during all meetings
Performs other related duties as assigned
Qualification
Required
Education equivalent to graduation from high school
Minimum two (2) years of increasingly responsible experience performing technical support and network administration on personal computers and peripheral equipment, including software administration
Possession of a valid California Operator's license issued by the State Department of Motor Vehicles
The ability to successfully pass a medical, psychological and background screening
Must live within 35 mile of Ripon City Hall
Willingness to participate in ongoing professional development and training including cybersecurity and cloud technologies
Preferred
Equivalent to an associate degree in computer science, information technology, or a related field
Experience in the related qualifying area of education may be substituted on a year-for-year basis
Benefits
Medical Insurance – Full medical, dental and vision benefits for employee and dependents.
Life insurance, long-term disability, and long-term care are also provided for employee.
Retirement – the City participates in both Social Security and a “Money Purchase Pension Plan”, similar to a 401(k) plan, with the City contributing 15% plus the option for the employee to contribute up to 6.6% with a 50% match by the City.
Vacation – 10 days vacation at 1 year of service; 15 days at 4 years; 20 days at 14 years; 25 days at 25 years.
Holidays – 13 paid holidays per year (includes birthday and 3 floating days).
Sick leave – 8 hours of sick leave is earned per month with unlimited accumulation and 100% credit for unused sick leave upon retirement and/or resignation with 20 years or more continuous service to be cashed out and/or used towards medical benefits.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase