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Mansfield Energy Corp · 1 month ago

IT Support Technician / Desktop Engineer

Houston, TX

Full-time

Onsite

Entry Level

1+ years exp

Mansfield Energy Corp is a company that provides in-house technical hardware and software support for over 1000 associates nationwide. The Desktop Engineer will assist in operational improvements, monitor system logs, and provide customer support while also participating in documentation and communication efforts.

EnergyOil and Gas

Growth Opportunities

Responsibilities

Assist with identifying and implementing operational improvements, enhancements, and system customizations that meet business requirements

Monitor and troubleshoot daily system event logs across core infrastructure

Liaise with infrastructure and/or software engineering teams to restore service and/or identify and correct core problems

Participate in efforts to develop and execute testing, training and documentation

Configure, test, and maintain Powershell scripts (programming)

Program automation tools to reduce manual processes

Participate in service desk duties supporting Mansfield Energy with an emphasis on usability, quality, performance and maintainability

Hands on configuration and customization in multiple platforms including the ability to develop, maintain, create, and improve workflows, procedures, etc

Deploy hardware and software utilizing InTune

Maintain user accounts, access privileges and security using Active Directory

Provide after-hours and weekend on-call support (off-hours support), as assigned, on a rotating basis

Achieve metrics in support of service level agreements, client satisfaction surveys and completed incidents/problems/requests

Proactively reduce incidents by analyzing documented resolutions

Post software updates, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution

Communicate company IT policies and standards

Alert management to emerging trends in incidents

Maintain a current knowledge of emerging products, services, protocols, and standards in support of Mansfield Energy

Qualification

Microsoft WindowsActive DirectoryDesktop configurationITIL CertificationPowershell scriptingSFTPVPNVMWare vSpherePython codingCustomer serviceCommunication skillsCollaboration

Required

College diploma or university degree in the field of computer science and/or 1 plus years of equivalent IT experience

Intermediate level knowledge in Microsoft Windows and Microsoft Office Suite (msi and O365)

Skills in desktop and VDI configuration and troubleshooting

Experience with Microsoft Server and Active Directory

Working understanding of SFTP, VPN, RDP/VDI and SCOM

Basic knowledge of current network hardware, protocols, and standards required

Microsoft products including, Sway, Teams, OneDrive for Business, Visio, SharePoint, Azure, Exchange, Dynamics, Intune, ADFS, Power BI and SQL

Adobe Creative Suite

VMWare vSphere and Horizon

iOS and Android

Support automation with Python coding

Strong listening and communication skills (written and verbal), including the ability to communicate effectively with non-technical customers

Willingness and demonstrated ability to learn new career skills

Ability to collaborate well with both internal groups and external partners and thrive in an agile environment

Ability to be on your feet working throughout the office for the majority of your workday

Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components

Lifting and transporting of moderately heavy objects, such as computers and peripherals 60lbs

Ability to travel occasionally and go to remote sites to handle support issues

Valid driver's license

Preferred

ITIL Certification

Company

Mansfield Energy Corp

Mansfield Energy is the trusted partner to fleets and organizations across North America – solving their most demanding energy procurement, supply, and logistics challenges.

Founded in 1957

Gainesville, Georgia, USA

501-1000 employees