Roblox · 1 month ago
Data Analyst, Support Programs - Support Operations
San Mateo, CA, United States
Full-time
Onsite
Senior Level
$142K/yr - $171K/yr
5+ years expRoblox is a company focused on creating immersive digital experiences and empowering its community of developers. The Data Analyst for Support Programs will analyze and report on Support Operations performance, partner with leaders to implement data-driven changes, and collaborate with Data Science to drive operational excellence.
3D TechnologyGamingMetaverseOnline GamesSoftwareVideo Games
Responsibilities
Own the analysis and reporting of Support Operations performance; deliver weekly and monthly KPI packs for senior leadership (e.g., CSAT, FCR, AHT, backlog, SLA)
Partner with Support leaders to scope, implement, and measure data‑driven process changes; run pre/post or experimental evaluations and ship recommendations
Identify opportunities through trend and cohort analysis; build business cases and lead cross‑functional initiatives from concept to impact
Collaborate with Data Science to define and maintain metric definitions, KPI hierarchies, and analytical guardrails that drive operational excellence
Design, build, and maintain advanced operational reports and dashboards, delivering critical insights to senior-level management and stakeholders
Select and apply the most appropriate analytical methods to assess operations, extract relevant data, and derive actionable insights
Monitor industry trends and analytical best practices; incorporate them into our operational strategies and tooling
Qualification
Required
5+ years in a professional setting, with demonstrated experience in quantitative analysis and complex program management
Proven ability to work effectively with cross-functional teams to drive strategic initiatives
Advanced proficiency in SQL, including complex queries, common table expressions, and window functions; working knowledge of Git and Python and/or R is highly desirable
Strong analytical skills with a track record of using data to inform decision-making and solve complex problems
Deep understanding of business operations and the ability to align data strategies with business objectives
Expertise in consulting with stakeholders and managing complex projects from inception to completion
Strong multitasking and time management skills
Minimum of a Bachelor's degree in technical field / analytical discipline (preferred: Computer Science, Data Analytics, Information Systems, Statistics, Mathematics, Business Analytics or equivalent), with a strong preference for an MBA or MS
Benefits
Equity compensation
Benefits as described on this page
Company
Roblox
Roblox is an online gaming and entertainment platform that offers a shared digital experience that brings people together through play.
1001-5000 employees
H1B Sponsorship
Roblox has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (240)
2024 (111)
2023 (139)
2022 (153)
2021 (91)
2020 (92)
Funding
Current Stage
Public CompanyTotal Funding
$874.45MKey Investors
Andreessen HorowitzAltos Ventures
2024-10-01Post Ipo Equity
2022-04-12Series Unknown· $17.71M
2021-08-11Series Unknown
Leadership Team
David Baszucki
Founder and CEO
Michael Guthrie
CFO
Recent News
2026-01-11
2026-01-11
Company data provided by crunchbase