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Ally · 2 weeks ago

Subrogation Representative

Schaumburg, IL

Full-time

Hybrid

Entry Level

$48K/yr - $65K/yr

1+ years exp

Ally Financial is a leading digital financial services company focused on customer service and innovative solutions. They are seeking a Subrogation Representative to handle the investigation, negotiation, and settlement of property and casualty subrogation claims, ensuring compliance with policy provisions and maintaining thorough documentation.

AutomotiveFinanceFinancial Services

Responsibilities

Handles intake of subrogation referrals

Conducts investigations independently and at the direction of management utilizing sound investigative procedures to establish liability as quickly as possible

Negotiates settlement of subrogation claims with at fault party while following established, authorized settlement authority

Handles questions as needed

Maintain a complete and thoroughly documented subrogation file ensuring registers are properly documented and all supporting documents are attached

Uses compassionate communication and persuasive negotiation to ensure a positive customer experience

Work with and refer subrogation registers to 3 rd party vendors as directed

Work closely with the claim adjusters to ensure accurate and timely claim referral

Issue deductible reimbursement payments to the appropriate parties

Identify subrogation situations in a timely manner to protect the interests of the Corporation and request documents needed to process files

Handles all registers within the guidelines of the state’s Fair Claims Practices Acts and other Regulations while also ensuring timeliness and KPIs are being met

Maintain an up-to-date dairy

Maintain necessary licensing and continuing education

Qualification

Subrogation experienceInsurance law understandingCustomer service experienceAnalytical skillsNegotiation skillsMicrosoft Office knowledgeOrganizational skillsConflict resolution

Required

1+ years in customer service or insurance industry is required

HS diploma or equivalent required

The ability to take detail statements and demonstrate the ability to interpret and apply written coverage accurately to establish claim and determine an action plan

Ability to resolve conflicts and treat customers in a courteous, friendly and professional manner

Demonstrate an understanding of insurance law as it relates to subrogation

High degree of analytical, negotiation and organizational skills

Typically requires knowledge of Microsoft Office Programs

Leveraging technical expertise and relationships to contribute to strategy and drive business results

Preferred

Prior subrogation experience preferred

Benefits

Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).

Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.

Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.

Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.