Brunswick Group · 2 months ago
Technical Support Analyst, ICT
New York, New York, United States
Full-time
Hybrid
Mid, Senior Level
$95K/yr - $115K/yr
5+ years expBrunswick Group is a global advisory firm seeking an experienced Technical Support Analyst to join their New York office. The role involves providing onsite and remote technical support to ensure reliable technology operations, managing incidents, and contributing to service improvement initiatives.
ConsultingPublic Relations
Responsibilities
Provide daily onsite technical support for employees in the New York office
Deliver remote and telephone support to Brunswick offices across the U.S. and globally
Diagnose and resolve hardware, software, and connectivity issues efficiently
Monitor and manage incidents through the ICT Service Desk system, ensuring clear communication and timely resolution
Collaborate with global ICT colleagues on problem management and service enhancements
Support meeting room technology, AV systems, and end-user device setup and maintenance
Escalate complex issues to senior engineers or vendors as required, ensuring proper follow-through
Participate in IT projects, deployments, and system improvements
Provide occasional after-hours or weekend support as part of global service coverage
Qualification
Required
Minimum five years of experience working in a Helpdesk or Desktop Support environment
Experience working within a process-mature (ITIL) environment
Proficiency with Helpdesk service management systems for logging and tracking support requests
Excellent problem-solving and troubleshooting skills
Comprehensive knowledge of both PC and Mac systems
Strong understanding of cloud system administration, including Office 365 and Microsoft Exchange Center
Solid administrative understanding of Microsoft Azure (Entra, Intune)
Knowledge of networking and topologies, including WAN, LAN, TCP/IP, DNS, and DHCP
Experience supporting Microsoft 365 Office Suite, Windows 11, and macOS environments
Hands-on experience supporting HP, Brother printers, and Canon copiers
Proficiency with Zoom, Microsoft Teams, Polycom, and Neat for video and audio conferencing and presentation setups
Experience with MDM platforms such as Microsoft Intune and JAMF
Familiarity with cloud file systems and Microsoft Authenticator
Strong awareness of security best practices and common security threats
Proficiency in laptop hardware support and maintenance
Working knowledge of anti-virus and threat protection systems
Excellent client service, time management, and organizational skills
Strong communication skills with the ability to explain complex technical issues in simple, clear terms
Highly motivated, enthusiastic, and adaptable — a flexible self-starter with a can-do attitude
Comfortable working independently or as part of a team
Strong active listening and analytical thinking abilities
Ability to manage multiple concurrent priorities effectively
Calm, professional, and confident under pressure
Creative problem solver who can think outside the box
Passion for technology and continuous learning, with an interest in emerging tools and trends
Preferred
International work experience or familiarity with global business environments
Multi-lingual
Benefits
Medical, Dental, and Vision insurance
Disability insurance
Employee assistance program
Flexible spending account
Health savings account
Life insurance
Commuter Benefits
Generous Paid Time Off: 25 vacation days and 10 days sick leave, as well as 11 paid company holidays
Firm-sponsored 401(k) Plan with 3% automatic company contribution of base and bonus with an additional 1.5% profit share– immediate vesting
Career training and development opportunities
Employee discounts
Company
Brunswick Group
Brunswick Group LLP provides critical communications advisory services to businesses the United Kingdom and internationally.
1001-5000 employees
H1B Sponsorship
Brunswick Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (2)
2023 (2)
2022 (6)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$74.45MKey Investors
BDT & MSD Partners
2021-06-24Private Equity· $74.45M
Leadership Team
Neal Wolin
Chief Executive Officer
Jane Reiss
Managing Partner, U.S. Lead, Brunswick Creative
Recent News
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2025-10-17
Company data provided by crunchbase