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AgSource · 1 month ago

Client Service Manager

Ellsworth, Iowa, United States

Full-time

Onsite

Mid Level

AgSource is seeking a proactive and detail-oriented Client Service Manager to join our team. In this role, you will lead client-service and data-entry operations to ensure accurate, timely, and high-quality service delivery.

AgricultureAgTechData MiningFarmingInformation ServicesMarket ResearchProductivity Tools

Responsibilities

Oversee daily client service and data entry operations

Assist with lab reception duties

Respond to client questions and troubleshoot issues

Set up new accounts and maintain client databases in CRM, LIMS, and financial software

Monitor sample throughput and report accuracy

Report to regulating agencies in an accurate and timely manner

Communicate route information to clients

Coordinate pickup schedules with Route Drivers

Supervise Data Entry Clerks, Customer Support Associates, Client Service Representatives, Team Leads, and Route Drivers

Conduct annual performance reviews and support HR-related matters

Provide training, mentoring, and development opportunities

Implement procedures to maintain accuracy and efficiency

Support testing and implementation of LIMS updates

Monitor account aging and follow up with past-due clients

Communicate payment status with management and finance

Assist with billing and other financial reporting activities

Qualification

Client Relationship ManagementLeadership SkillsData Entry OperationsFinancial ReportingCustomer Service SkillsMultitasking SkillsComputer SkillsOrganizational SkillsTime Management SkillsDetail-oriented