Farmers Insurance DDHQ · 1 month ago
Client Systems Engineer II - Senior Deskside Support in Phoenix, AZ (Hybrid)
Phoenix, AZ
Full-time
Hybrid
Senior Level
5+ years expFarmers Insurance is dedicated to delivering peace of mind to customers through comprehensive protection and advice. The Client Systems Engineer II provides advanced onsite deskside support, manages complex technical issues, and serves as a senior resource for mentorship while ensuring minimal disruption to business operations.
Insurance
Responsibilities
Provide onsite deskside support for all employees, including VIP/Executive white-glove service
Participate in on-call rotation for after-hours support of critical incidents
Resolve complex technical issues involving applications, hardware, access, databases, mobile devices, and peripherals in an enterprise environment
Perform root cause analysis and manage enterprise-level client security (encryption, antivirus, firewall, data loss prevention, policies, etc.)
Manage major projects such as deployments, testing, and remediation; develop customer training and technical documentation
Support conference room technology and AV equipment for meetings
Maintain accurate asset tracking and inventory for end-user hardware
Mentor junior team members and act as a senior technical resource
Qualification
Required
Five years of technical experience or equivalent technical knowledge in an enterprise environment, including VIP support and on-call experience
High school diploma or equivalent required
IT related certifications, the equivalent relevant experience
Strong and effective written and verbal communication skills
Ability to work under pressure and manage critical incidents during on-call shifts
Excellent customer service and interpersonal skills for high-touch interactions
Professionalism and discretion when supporting executives
Ability to lift and move computer equipment as needed
Ensure data integrity and security through compliance with corporate policies and IT best practices
Uphold strict confidentiality and security standards when handling executive data
Assist VIP/Executives during travel and remote work
Provide Support for Executive Board meetings which may require to be in person (travel)
Preferred
Bachelor's degree preferred
CompTIA A+
CompTIA Network+
ITIL Foundation
Microsoft Certified: Modern Desktop Administrator Associate
SAFe Practitioner (SP) – “SAFe for Teams
Experience with MDM device management platforms
Benefits
Bonus Opportunity (based on Company and Individual Performance)
401(k)
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Paid Parental Leave
Tuition Assistance
Company
Farmers Insurance DDHQ
The Denver District Headquarters of Farmers Insurance is a pillar in the Denver community and an industry leader.
Englewood, Colorado, US
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Jared Seyl
Founder at Denver District Headquarters
Company data provided by crunchbase