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Amazon · 1 month ago

ID - Install Tech (AWS GovCloud), Central ID - Install

Boardman, Oregon, USA

Full-time

Onsite

Entry Level

$51K/yr - $113K/yr

2+ years exp

Amazon Web Services (AWS) is seeking an Install Handoff Technician to join their infrastructure operations team. The role involves driving the stability and sustainability of AWS networks, assisting in capacity management, and collaborating with internal and external stakeholders to ensure smooth project execution.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail

No H1B

U.S. Citizen Only

Responsibilities

Work closely with our Network Engineering & Network Technical Project Manager teams to ensure fast, smooth rollout of established designs and products

Collaboration with various stake holders to remove project obstacles

Report current status via ticketing system, status reports, email and slack

Manage work and priorities through ticketing system and workflows to complete customer requests and projects

Maintain accurate records and document problems and processes to successfully draft and execute changes within data centers

Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low level application interaction

Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords

Remediating small scale hardware failures related to cabling infrastructure connectivity issues, including patch panels and patch cords

Participate in the migration, basic configuration and rollout of new or upgraded hardware

Exhibit quality workmanship on all work and maintain site cleanliness

Carry a cell phone for communication, information, and emergencies

Up to 50% travel within geographical work area may be required; some travel outside traditional work area may be requested

Qualification

Computer hardware troubleshootingComputer networkingNetwork implementationTroubleshooting cabling infrastructureCustomer service

Required

2+ years of computer hardware troubleshooting and repair experience

1+ years of computer networking experience

High school or equivalent diploma

Preferred

Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Benefits

Lump sum stipend will be provided to eligible candidates who relocate for this position.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.