Bank of Hawaii · 2 weeks ago
Processing & Service Representative
Honolulu, HI
Full-time
Onsite
Entry, Mid, Senior Level
1+ years expBank of Hawaii is dedicated to delivering exceptional customer experiences and is seeking a Processing & Service Representative. This role is responsible for the accurate and timely processing and servicing of loan requests, ensuring compliance and validation requirements are met, while also handling customer inquiries and concerns.
BankingFinanceFinancial ServicesWealth Management
Responsibilities
Performs various back-office tasks for most types of consumer loans, commercial loans/lines, small business loans, dealer flooring lines, etc. Handles customer issues/concerns and professionally responds to customer requests. Handles large volumes of work quickly and accurately in a fast-paced environment. (Level II) Uses discretion to ensure data integrity, service level quality standards and deadlines are met, operational policies and procedures are followed, and controls are exercised, and errors corrected. (Level III) Requires knowledge and able to perform the various back office functional tasks for all types of consumer and small business loans. Able to handle customer issues/concerns and professionally responds to customer’s requests. Handles large volumes of work quickly and accurately in a fast-paced multiple task environment. Requires independent critical thinking to ensure data integrity and service level quality standards and deadlines are met; operational policies and procedures are followed, controls are exercised and errors are corrected. Possesses the expertise and technical knowledge to service and perform various assigned functional tasks which are complex in nature to service consumer and small business loans, Requires independent critical thinking skills to making sound decisions. (Senior) Responsible for coordination of one or more of the department's daily operations as a leader, to ensure established goals and objectives are met. Possesses the expertise and technical knowledge to service and perform various assigned functional tasks which are complex in nature (service consumer loans, commercial loans, small business, dealer flooring lines etc.)
Reviews, prepares, responds to, balances, processes and/or submits various accounting documents, reports and files to internal departments, government agencies and outside companies. Maintains tickler files and databases for Collateral Insurance, Legal Ownership Certificate (LOC) and Uniform Commercial Code (UCC) continuations, Flood Insurance etc. Ensures all documents, reports and files are accurately submitted, recorded and maintained in accordance with department, regulatory and Bank guidelines. (Level III & Senior) Performs quality control checks of workflow(s) throughout the department to ensure accuracy and acceptable performance levels. Prepares and reviews various daily and/or monthly reports as assigned. Reviews, prepares, responds to, balances, processes and/or submits various accounting documents, reports and files to internal departments, Government Agencies, and outside companies. Ensures all documents, reports and files are accurately submitted, recorded, and maintained in accordance with department, regulatory and bank guidelines
Researches and responds to routine and non-routine customer inquiries and correspondences. Assists in meeting department goals and objectives by completing projects assigned. (Level II) Provides specialized technical and operations support; initiates, receives, researches, resolves and responds to routine and non-routine customer inquiries and correspondence. Assists in meeting department goals and objectives by completing assigned projects. (Level III & Senior) Researches and responds to internal and external routine and non-routine customer inquiries and correspondence. Assists with performing preliminary and final functional/performance testing for new or upgraded system/applications. Assists with implementing changes or new functions. (Senior) Responsible for leading processes and functions that require regulatory reporting and scrutiny. Assists unit in implementing strategic goals and process improvements recommended by management. Exercises signing authority as required within the unit
Performs all other miscellaneous responsibilities and duties as assigned
Qualification
Required
High School diploma or G.E.D. for Levels I & II
High School diploma or G.E.D. with 2 years of post-high school education preferred for Level III
Bachelor's degree from accredited institution or equivalent work experience for Senior level
1 to 2 years prior branch or bank experience preferred for Level I or 2 years of experience in a highly productive customer service work environment or equivalent work experience
Minimum 2 years of lending or bank experience preferred for Level II or 3 years in a highly productive back-office operations setting or equivalent work experience
Minimum 3 years of prior branch or banking experience or 4 years of experience in a highly productive operations work environment preferably in loans or equivalent work experience for Level III
Minimum 3 years in banking operations / financial services high-production operations work environment, preferably in loans, customer service, insurance, etc. or equivalent for Senior level. Should have at least one year experience as lead/team leader/supervisor
Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access and PowerPoint) or similar software
Knowledge of or ability to use Bank software and systems
10-Key by touch is highly recommended
Possesses good written and verbal communication skills and have a customer service orientation
Must be a self-starter and able to work with a sense of urgency to meet deadlines
Should be flexible, detail oriented and organized
Must possess and exercise critical thinking skills
Must have a good attendance record and be able to work flexible hours including holidays, weekends and evenings as needed or assigned
Able to quickly adapt to changes in the electronic environment
Must be able to lift up to 25 pounds and push a mail cart weighing up to 25 pounds
Preferred
2 years of post-high school education is preferred for Level III
1 to 2 years prior branch or bank experience preferred for Level I
Minimum 2 years of lending or bank experience preferred for Level II
Minimum 3 years of prior branch or banking experience or 4 years of experience in a highly productive operations work environment preferably in loans or equivalent work experience for Level III
Minimum 3 years in banking operations / financial services high-production operations work environment, preferably in loans, customer service, insurance, etc. or equivalent for Senior level
Company
Bank of Hawaii
Bank of Hawaii Corporation is a bank holding company that provides a wide range of banking services.
1001-5000 employees
H1B Sponsorship
Bank of Hawaii has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (1)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$162M2024-06-18Post Ipo Equity· $162M
1978-01-13IPO
Leadership Team
James C. Polk
Vice Chair and Chief Banking Officer
Matt Emerson
Vice Chair - Chief Retail Banking Officer
Recent News
2025-11-11
MarketScreener
2025-10-27
Company data provided by crunchbase