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WTW · 1 month ago

Associate Client Advocate - Natural Resources

811 Louisiana Street, Houston, TX, 77002, US

Full-time

Onsite

New Grad, Entry Level

WTW is a global leader in insurance brokerage and risk management. The Associate Client Advocate (ACA) is responsible for supporting client relationships and executing strategies at the insurance program level, ensuring exceptional client experiences and retention. The role involves collaboration with internal teams and direct engagement with clients to meet their insurance and risk management needs.

ConsultingInformation TechnologyInsuranceMedicalService Industry

No H1B

Responsibilities

Retains existing book of business, develops, and strengthens client relationships

Identifies, engages, and integrates delivery of all WTW internal resources to deliver an exceptional client experience

Provides direct or supporting strategic planning and consulting advice to clients; monitors insurance and risk management needs in collaboration with WTW resource, practice, and industry groups

Recommend appropriate solutions throughout the policy term (including acquisition due diligence)

Maximizes the profitability of the client account & drives retention of that business

In collaboration with the Client Advocate, actively expands existing client relationships and supports new business prospecting

Collaborates with client teams during Internal and External Strategy Meetings

Engages with sales and broking to understand marketplace changes

Supports the fee/compensation agreement and overall client invoicing processes

Supports defensive RFP responses

Aids in the design and delivery of full client presentations/proposals, client advocacy reports, client service plans and schedules

Coordinates the renewal process to establish and implement the client-specific renewal strategy, collaborates with WTW resources and industry groups to develop and deliver renewal to clients

Ensures all policy requirements (legal, regulatory & compliance) are met

Client-level coordination & management of all service delivery (GSD)

Engage Service Liaisons (Subject Matter Expert or Client Operations Specialist) on escalations

Gather and receive all client information working in collaboration with the Client Specialist

Responsible for coordination of all service delivery activities such as audits, completing second pair of eyes review on policies, resolving all accounting issues, managing aged receivables and bad debt, surplus lines affidavits, issuance of client invoicing and certificates of insurance and auto identification cards

Qualification

Commercial PropertyCasualty InsuranceClient relationship managementAccount managementNegotiation skillsProject managementPresentation skillsAdaptabilityOrganization skillsMentoring