Meter · 1 month ago
Technical Project Manager, Service Calls
San Francisco or New York
Full-time
Onsite
Mid, Senior Level
£75K/yr - £128K/yrMeter is focused on evolving internet infrastructure into a utility, ensuring operational resilience and growth through Service Operations. The Technical Project Manager will manage service calls, design systems for repeatable service, and drive improvements to enhance customer satisfaction and operational efficiency.
Information TechnologyInternetIT InfrastructureSoftware
Responsibilities
Manage the daily service pipeline: triage issues, prioritize dispatch, and ensure readiness before technicians are onsite
Create playbooks, checklists, and decision frameworks that make great service repeatable across all geographies
Partner with Engineering and Deployment Operations to identify recurring root causes and drive permanent fixes
Keep Colleagues & Customers aligned on timelines, priorities, and outcomes
Define metrics and implement the feedback loops to measure and continuously improve service performance
Qualification
Required
You've managed field projects, service programs, or technical operations at scale
You think in systems: you don't just fix issues, you design out their recurrence or push for it to be deterministically repeatable
You communicate clearly and manage stakeholders with calm precision
You use data to find leverage, not just to measure activity
You're motivated by impact keeping critical infrastructure running where it matters most
Benefits
This role is eligible to participate in Meter's equity plan.
Company
Meter
Meter provides managed network services with proprietary hardware and software, simplifying IT and connectivity.
Founded in 2015
51-200 employees
H1B Sponsorship
Meter has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (1)
2023 (4)
2021 (2)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$255MKey Investors
General CatalystSam AltmanSequoia Capital
2025-06-12Series C· $170M
2024-02-12Series B· $35M
2022-05-23Series B· $38M
Leadership Team
Andrew Archibald
Executive Operations + EA to CEO and President
Christina Leupp
Chief Marketing Officer
Recent News
Company data provided by crunchbase