Oracle · 2 months ago
Sr Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
3+ years expOracle is a leading technology company, and they are seeking a Senior Customer Success Manager for their Oracle Health division. The role involves overseeing a portfolio of customer accounts, focusing on improving customer utilization and experience, facilitating renewals, and driving revenue growth.
Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware
No H1B
Responsibilities
Overseeing an assigned portfolio of Oracle Health customer accounts with a focus on continuous improvements to customer utilization and experience
Facilitating contract renewals
Increased customer satisfaction
Service level attainment and incremental revenue growth
Overseeing customer experience through the customer lifecycle
Accountable for overall Implementation and operational success of the customer with using Oracle Health solutions and services
Seeking and identifying opportunities for ongoing improvement and simplification in business operating procedures
Leading to improved effectiveness of the organization and optimization of Oracle Health product/system use, adoption, and value realization
Identifying, developing, tracking, and managing priorities and committed actions to ensure progress
Cultivating strong partnerships with key internal and external stakeholders
Leveraging relationships to achieve positive outcomes and incremental revenue growth within the assigned customer account portfolio
Measured on Strong Success Plans for their customer or portfolio of customers
Referenceability
Success Stories
ARR retention and growth
Contract renewal rate
Code currency
Sales Leads generated (aka white space)
Overall customer satisfaction
Metrics driven, Customer advancement and performance on defined KPIs
Growth of the overall culture and practice of customer success within Oracle Health by participating in key initiatives
Be a part of or lead the building of CS tools and enablers
Mentoring and growing junior CSMs
Evangelizing the practice of CS across Oracle Health
Qualification
Required
3 to 5+ years of experience in a customer success or related role
Ability to read, write, and speak English
Experience overseeing customer experience through the customer lifecycle
Accountability for overall implementation and operational success of customers using Oracle Health solutions and services
Ability to identify and develop opportunities for ongoing improvement and simplification in business operating procedures
Experience cultivating strong partnerships with key internal and external stakeholders
Ability to manage priorities and committed actions to ensure progress
Metrics driven approach to customer advancement and performance on defined KPIs
Experience in generating sales leads and managing contract renewals
Ability to contribute to the growth of the overall culture and practice of customer success
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$25.75BKey Investors
Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO
Leadership Team
Esteban Rubens
Healthcare Field CTO
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
Recent News
The Tech Portal
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase