American Crane & Equipment Corporation · 1 month ago
IT Support Technician I
Douglassville, PA
Full-time
Onsite
New Grad, Entry LevelAmerican Crane & Equipment Corporation is looking for a motivated IT Support Technician I to join their high-performing Information Technology team. In this role, you will serve as the first point of contact for technical assistance, helping internal users resolve basic hardware, software, and network issues while supporting system setups, configurations, and maintenance.
Manufacturing
Responsibilities
Provide first-level technical support to internal users via phone, email, and ticketing system
Diagnose and resolve basic hardware, software, and network issues
Assist with setup, configuration, and deployment of workstations, laptops, and peripherals
Support end-users with Microsoft 365, Windows, and other company-approved applications
Document troubleshooting steps and solutions in the ticketing system
Escalate complex issues to higher-level IT staff when necessary
Maintain inventory of IT equipment and assist in asset tracking
Perform routine maintenance and updates on systems and equipment
Qualification
Required
High school diploma or equivalent required; coursework in Computer Science, IT, or related field preferred
Basic knowledge of Windows operating systems, Microsoft 365, and common business applications
Understanding of computer hardware, networking fundamentals, and troubleshooting techniques
Strong communication and interpersonal skills with a customer-focused attitude
Ability to prioritize tasks and manage time effectively
Preferred
Previous IT support, helpdesk, or related experience (including internships, school projects, or volunteer work)
Familiarity with ticketing systems
CompTIA A+, Network+, or other relevant certifications
Benefits
Comprehensive medical, vision, dental, and life insurance
Wellness plan
Tuition reimbursement
Generous paid time off
401K retirement plan
Holidays – paid time off
Overtime opportunities & more!
Company
American Crane & Equipment Corporation
American Crane & Equipment Corporation (ACECO) is a leading U.S.
Founded in 1882
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
K
Karen Norheim
Chief Executive Officer
J
Jeff Griesemer
President
Recent News
2025-11-11
Company data provided by crunchbase