EPIC Insurance Brokers & Consultants · 1 month ago
Insurance Client Service Specialist
1800 S Washington, Suite 400, Amarillo, TX 79102
Full-time
Onsite
Entry Level
2+ years expEPIC Insurance Brokers & Consultants is one of the fastest-growing firms in the insurance industry, headquartered in San Francisco with over 3,000 employees nationwide. They are seeking a detail-focused Insurance Client Service Specialist to join their Risk Consulting team, responsible for handling injury reports and medical bills, providing excellent client support, and ensuring accurate processing of claims.
ConsultingFinancial ServicesInsuranceProperty InsuranceRetail
Responsibilities
Receive, set up and track injury reports in internal Claim System
Review medical bills for accuracy and process them efficiently for bill review or negotiation
Effective and timely communication with all clients – via email and telephone regarding questions about claims submissions, bill status, reimbursement amounts and general inquiries
Work and interface with insurance carrier and third-party administrator claims adjusters as well as other ancillary vendors and medical providers as related to medical billing
Receive and process physical mail into internal system
Submit and receive data related to injured worker Medicare eligibility
Participate in occasional telephonic claim review calls with team members and clients
Qualification
Required
Minimum of 2 years of professional experience working in a fast-paced, administrative role
Strong administrative skills and high attention to detail/accuracy
Candidates with strong, professional communication skills - both written and verbal
Candidates who adapt well to priority changes, deadlines, and consistently are quick to respond to/or acknowledge communications (both from internal and external sources)
Curiosity and eagerness to learn
Positive and outgoing disposition, eager to work as a team but also functions well working independently
Excellent organizational, interpersonal and communication skills
Good problem-solving skills and critical thinking skills
Ability to work in a fast-paced environment and deliver results to meet timelines
Ability to be discreet and maintain the security of customer information
Proficient in Microsoft Office Suite, in particular Outlook, Excel, Word and PowerPoint
Preferred
Experience working with Worker's' Compensation claims or billing is highly preferred but not required
Knowledge of workers' compensation's billing and reimbursement is helpful to have but not required
Benefits
Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment.
EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
Company
EPIC Insurance Brokers & Consultants
We are a unique and innovative retail risk management and employee benefits insurance brokerage and consulting firm founded in San Francisco, California, in 2007 with offices and leadership across the country.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-07-27Acquired
2007-01-01Seed
Leadership Team
Stephen Adkins
COO, Southeast Region
Beth Barr
SVP, Corporate Operations
Recent News
Business Journals
2022-08-25
2022-01-21
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