NEOGOV · 1 month ago
Coordinator, Student Success
Taylorsville Campus, UT
Full-time
Onsite
Entry, Mid Level
$51K/yr - $51K/yr
2+ years expNEOGOV is associated with Salt Lake Community College, which is Utah’s largest open-access college. The Student Success Advisor will assist in creating an engaging environment that supports student success, providing proactive advising and support services to help students navigate academic challenges.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Assist the Student Engagement, Experience, & Achievement (SEEA) office to create a welcoming and engaging environment that supports student success
Support both a cohort of students and general students who are navigating academic challenges
Coordinate and conduct proactive advising and student support services to help students persist in their program of study
Provide services which include advising, academic progress review, and working with other staff and faculty on retention efforts for students who are navigating academic challenges
Assist students in creating a success plan that addresses academic, financial, career, and personal goals
Support students with their experience at the college with exposure to engagement opportunities to foster a sense of belonging
Help students navigate policies, processes, and procedures pertaining to their academics
Actively work to build rapport, connect students with college and community resources, identify and mitigate challenges and barriers, and provide support that leads to persistence/retention and successful completion
Use MySuccess (Starfish) to document interactions, make referrals, respond to flags and proactively care for students in a collaborative manner through an intensive outreach approach
Use other retention data research and analysis; the goal is to identify obstacles to student achievement and retention
Assist with programming, educational workshops, celebratory events, facilitating focus/discussion groups for students and other SEEA and Salt Lake Community College (SLCC) staff responsibilities
Facilitate leadership development opportunities in supervising and mentoring student leaders
May also supervise a part-time professional staff member
Evaluate and identify trends, recommendations or areas for improvement in the delivery of services to students
In collaboration with others, participate in planning and hosting student outreach activities
Work closely with supervisor to contribute to college-wide committees, task forces, and other specific initiatives related to student retention and success
Maintain student files and ensure confidentiality of student records
Demonstrate empathy and non-judgmental attitude
Communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College
Work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities
Qualification
Required
Bachelor's degree in a related field
Two (2) years related full-time equivalent paid related work experience
Trade off 2:1 in experience/education requirement
Applicants must be authorized to work in the United States
All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date
Preferred
Master's degree in a related field
Experience working in a higher education environment, particularly multi-campus, community college, and/or Hispanic-Serving Institutions (HSI)
Bilingual or multilingual
Experience supervising part-time staff and student leaders
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase