Southern Methodist University · 1 day ago
911 Public Safety Dispatcher- (HR Title: Communications Officer)
Dallas, TX
Full-time
Onsite
Entry Level
1+ years expSouthern Methodist University is a prestigious institution with a commitment to student development and community service. They are seeking a Public Safety Dispatcher to manage communications through police radio systems, monitor alarms, and ensure effective emergency response operations on campus.
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Responsibilities
Receives complaints and inquiries from members of the university community by telephone, email, or in person at the service window. After assessing the information provided, the dispatcher deploys police, fire, or emergency medical services as appropriate using the radio communication system
Maintains a computer-based log of all police activities. They document service calls and radio communications from officers in the CAD system and use the system to determine whether an officer has had prior interactions with a specific individual or vehicle. Additional responsibilities include submitting reports and updating reference manual
Responsible for managing multiple computer systems, including a CCTV network with more than 2,000 cameras, fire and security alarm monitoring systems, 911 services, and a police blotter
Collects and records payments for fingerprints, reports, and notary services
Oversees and maintains all equipment within the emergency communication center to guarantee reliability and continuity of emergency response operations. This includes conducting regular inspections and reporting any malfunctions or technical issues to ensure all systems and devices remain fully operational at all times
Must be available to work all shifts, including weekends and holidays, as assigned. The SMU Police Department operates 24 hours a day, 365 days a year
Qualification
Required
A high school diploma or equivalent is required
A minimum of one year of experience in a high-volume customer service environment is required, preferably in a dispatch center and/or security setting
Active TCOLE Telecommunications Operator License is required
Proficiency in utilizing Windows computer operating system and the Microsoft Office Suite (including Word, Excel, and Outlook) is required
The Public Safety Dispatcher/ 911 Operator should possess excellent verbal communication skills, the ability to speak clearly and interact effectively in all circumstances
Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies
Must also demonstrate strong written communication skills
Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions
Must also have strong organizational, planning and time management skills
Must be available to work all shifts, including weekends and holidays, as assigned
Preferred
An associate's degree is preferred
Knowledge of records management systems is preferred
Preference will be given to candidates familiar with law enforcement terminology and procedures
Benefits
Health and related benefits
Health, dental, and vision plans
Wellness programs
Array of retirement programs
Professional and personal development opportunities
Tuition benefits
Company
Southern Methodist University
SMU is a distinguished center for teaching and research located near the heart of Dallas.
1001-5000 employees
H1B Sponsorship
Southern Methodist University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (39)
2023 (35)
2022 (26)
2021 (17)
2020 (20)
Funding
Current Stage
Late StageTotal Funding
$101.8MKey Investors
Phillips FoundationTexas Workforce CommisionMoody Foundation
2023-06-14Grant· $1.7M
2022-07-07Grant· $0.1M
2019-11-12Grant· $100M
Leadership Team
Lisa Nelson
Adjunct Professor
Michael Hites
Chief Information Officer
Recent News
2025-12-28
Dallas Innovates
2025-12-12
Dallas Morning News
2025-11-07
Company data provided by crunchbase