HB Travels · 2 months ago
Vacation Specialist (Remote)
United States
Full-time
Remote
New Grad, Entry LevelHB Travels is dedicated to delivering personalized, high-quality travel support to clients across the United States. They are seeking a Vacation Specialist to assist clients in planning and coordinating memorable travel experiences, handling inquiries, organizing travel details, and ensuring reliable service.
Consumer Services
Responsibilities
Assist clients via email, phone, and messaging platforms with vacation planning and general travel inquiries
Coordinate accommodations, flights, cruises, and other travel components based on client preferences
Provide updated information on destinations, travel requirements, and agency processes
Manage booking adjustments, special requests, or cancellations as needed
Follow up with clients before and after travel to ensure satisfaction and gather feedback
Address concerns with professionalism, empathy, and strong problem-solving skills
Qualification
Required
Excellent communication skills (written and verbal)
Prior customer service experience
Strong attention to detail and organizational skills
Ability to learn new systems and booking tools quickly
A genuine passion for travel and helping others plan unforgettable vacations
Preferred
Experience in travel, hospitality, or tourism is a plus
Benefits
Fully remote – work from any location with flexible scheduling.
Travel perks, discounted rates, and industry-only benefits.
Training and development to support your growth as a travel professional.
A collaborative, supportive team environment focused on creating exceptional vacation experiences.
Company
HB Travels
HB Travels is a Massachusetts-based, home-operated travel agency dedicated to crafting unforgettable getaways, whether near or far.
Founded in 2022
0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase