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The Bridge · 6 days ago

Program Assistant (ACT) - Community Support Program

Bronx, NY

Full-time

Onsite

New Grad, Entry Level

The Bridge offers supportive housing and behavioral health services to vulnerable New Yorkers facing behavioral health and substance use challenges. The Program Assistant for the Assertive Community Treatment Team will support the team in communication with Managed Care, ensuring documentation is properly managed and services are authorized.

Health CareMental HealthOutpatient CareRehabilitationResidential

Responsibilities

Compile and send weekly census reports and monthly change of status reports to SPOA

Maintain consumer medical records and computerized data to ensure compliance with Medicaid, NYS Office of Mental Health, NYC Department of Health and Mental Hygiene standards, and Bridge policies and procedures

Assist staff as it relates to data entry and maintenance of consumer records

Attend morning meetings, take minutes, and communicate relevant scheduling and program information to staff as they conduct their work in the community

Create a consumer medical records chart

Archive medical records and copy records for medical record requests

Maintain and update program logs, AND monthly and weekly organizational boards

Update the team scheduling calendar to support the Director

Maintain and update program materials, forms, and office supplies

Responsible for all telephone inquiries relating to the program and triaging messages between the program and clinicians conducting community visits

Provide receptionist duties when needed

Coordinate time sheet collection & paycheck distribution to the program

Liaison to staff completing field visits in accordance with program safety plans

Conduct health insurance eligibility checks and ensure accurate updated information is entered in the electronic medical record

Notify staff and support program staff to ensure consumers are enrolled and recertify for Medicaid and health insurance

Provide team with information about consumer’s status with Medicaid Managed Care Organizations (MCOs), spend-downs, and inactive status

Support staff with communication with HRA, Medicaid, MCOs and consumers to enroll, and address spend-down issues and eligibility

Conduct electronic charting audits to ensure all documents are completed and available for the team to complete monthly Medicaid billing

Run electronic reports to support the Team Leader to manage oversight of documentation

Coordinate with the Biller and the Billing Manager to ensure monthly billing can be submitted timely and all issues are resolved when denials are received for bills submitted to the Department of Health and MCOs

Support the team in the coordination of up-to-date information in the electronic medical records

Assist with tracking of Health Home enrollment and submit reports to Health Homes on participant status as needed, and communicate with Biller and Billing Manager on payment that should be submitted to the Health Home

Manage service dollar petty cash account in accordance with THE BRIDGE’s policy and procedures for the distribution and reconciliation of metro cards and cash for consumer purchases

Process check requests for the program

Provide culturally competent support in accordance with THE BRIDGE’s policies

Perform other duties as required by the Director, Assistant Vice President, and Senior Vice President of Community Support Programs

Qualification

Electronic medical recordsAdministrative experienceCommunication skillsMS WordMS ExcelMS PowerPointOrganizational skillsDiplomacySocial skillsJudgment/discretionSpanish speakingConfidentiality

Required

Previous administrative experience is required

Exceptional communication and organizational skills, including excellent phone demeanor and direct communication skills with consumers and family members, government agencies, and agency staff

Excellent diplomacy, poise, and social skills to deal with consumers facing a range of problems including serious mental illness, substance abuse, crisis, and stress

Ability to operate with purpose, urgency, and accuracy in a fast-paced deadline-driven environment

Must maintain confidentiality and have the ability to exercise a high level of judgment/discretion

Ability to create and maintain well-organized administrative and operational systems

Knowledge of electronic medical records