Los Angeles Times · 22 hours ago
Applications Support Senior Analyst
El Segundo, CA
Full-time
Onsite
Mid, Senior Level
$95K/yr - $115K/yr
7+ years expLos Angeles Times is seeking a Senior Application Support Analyst who will provide advanced technical and functional support for critical business applications and systems. The role involves troubleshooting, resolving incidents, and managing issues that impact live production environments while serving as a liaison between IT and business units.
AdvertisingEventsFashionLifestyleNewsPrintingPublishingSocial Media
Responsibilities
Maintain an up-to-date application inventory, including architecture diagrams, support documentation, and knowledge base content
Document and manage application roadmaps and related business processes to ensure alignment with evolving organizational needs
Serve as a liaison between business units, IT support teams, and external vendors to coordinate issue resolution, enhancements, and system integrations
Provide advanced technical support for applications, operating systems, and associated hardware/software components used across the organization
Manage and monitor ticketing systems to ensure timely, accurate logging, resolution, and tracking of user-reported issues and service requests
Analyze, troubleshoot, and resolve complex technical problems, escalating to business and IT peers and owners as necessary to ensure service continuity
Maintain and update system documentation, user guides, support procedures, training documents, and operational runbooks
Support application and infrastructure assessments to ensure systems availability, meet performance, security, and scalability requirements
Collaborate with business and IT stakeholders and vendor partners to support and implement system integrations and process improvements
Coordinate application upgrades, patches, and maintenance schedules in partnership with vendors, business stakeholders, and technical teams
Effectively manage changes to applications and services by supporting and enforcing IT change management processes and protocols
Deliver customized training and support sessions to business users, ensuring effective application utilization and licensing compliance
Generate reports and performance metrics to support analysis, forecasting, and decision-making across departments
Recommend and implement strategies and procedures that optimize application performance, enhance workflow efficiency, and improve user satisfaction
Support data security practices by maintaining secure user access and data protection protocols
Facilitate the onboarding of new hardware and software, including installation, configuration, and user training
Manage vendor relationships to ensure licensing compliance, version control, and timely resolution of application-related issues
Coordinate application support efforts across onshore and offshore teams to ensure consistent support services delivery
Qualification
Required
A Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field is required
7+ years of experience in application support, including experience with Editorial systems, subscription-based systems, and/or SaaS environments
Experience managing, analyzing, and optimizing data related to recurring billing, customer subscriptions, and revenue streams—particularly in media or e-commerce industries
Strong understanding of business processes across departments such as Circulation/Distribution, Marketing, Finance, Operations, and Production Operations
Proven ability to review, interpret, and analyze complex financial and subscriber data sets
Proficient in troubleshooting, root cause analysis, and complex problem-solving for diagnosing and resolving application and user issues
Experience supporting system integrations and working with APIs, middleware, and cross-platform solutions
Proficient knowledge of relational databases, including SQL and Python; and basic network configuration
Proficiency with business intelligence tools such as Power BI, Looker, or similar
Strong technical aptitude to learn vendor proprietary or employer-specific applications
Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical stakeholders and produce clear documentation and training materials
Ability to manage multiple priorities and deadlines in a fast-paced environment
Ability to fill multiple roles as needed to maintain IT system integrity and performance
Preferred
Strategic thinking skills
Technical expertise
Detail oriented
Ability to drive strategic direction
Company
Los Angeles Times
The Los Angeles Times is the largest metropolitan daily newspaper in the country, with a daily readership of 1.2 million and 2.1 million on Sunday, more than 32 million unique latimes.com visitors monthly and a combined print and online local weekly audience of 4.4 million.
1001-5000 employees
H1B Sponsorship
Los Angeles Times has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
$0.25MKey Investors
Meta Journalism Project
2023-02-27Grant· $0.25M
2000-06-01Acquired
Leadership Team
Lee Fentress
EVP, Business Development
Recent News
2025-11-01
2025-11-01
2025-10-27
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