SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties · 1 month ago
Commercial Restoration Project Manager
Austin, TX 78753
Full-time
Onsite
Mid Level
$80K/yr - $95K/yr
3+ years expSERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties is a leading provider of restoration services. The Commercial Restoration Project Manager will oversee all aspects of commercial restoration projects, ensuring operational excellence and client satisfaction while managing crews and subcontractors.
Responsibilities
Develop accurate scopes of work and detailed estimates for commercial restoration projects, utilizing proprietary software and industry-standard tools
Negotiate and secure approval of scopes and budgets with commercial clients, property managers, insurance representatives, and other stakeholders
Serve as the primary point of contact for commercial customers, ensuring clear communication, professionalism, and exceptional service delivery
Schedule, coordinate, and oversee production crews, subcontractors, and equipment resources on active commercial job sites
Travel as required to support multi-location projects, emergency response needs, and large-loss events
Ensure that all job-site documentation, photos, notes, and change orders are thorough, accurate, and compliant with client and insurance requirements
Ensure safety practices, commercial site protocols, and SERVPRO operational standards are followed at all times
Review project progress, identify risks, and implement corrective actions to maintain timelines and budgets
Support accurate billing by verifying documentation and completing required paperwork
Manage the customer experience and ensure overall commercial client satisfaction, monitored through repeat business, referrals, and online reviews
Provide priority response for emergency calls, including after-hours or weekend events as needed
Support growth of the commercial division by building strong relationships with facility managers, commercial clients, and industry partners
Qualification
Required
Valid driver's license
High school diploma/GED required; Associate or Bachelor's degree preferred
Minimum 1 year of management or supervisory experience
Minimum 3 years of restoration industry experience, preferably involving commercial projects or large-loss environments
Ability and willingness to travel for commercial job oversight and emergency response as needed
Ability to lift 50 lbs. regularly and up to 100 lbs. with assistance
Ability to climb ladders, work at ceiling heights, and access tight spaces (crawlspaces, attics, mechanical areas)
Ability to work in environments affected by water, fire, mold, or biohazards
Comfortable working with and around cleaning agents and restoration chemicals
Ability to pass a background check per applicable laws
Preferred
IICRC certifications preferred (WRT, ASD, FSRT, MR, etc.)
Associate or Bachelor's degree preferred
Benefits
401(k)
401(k) matching
Bonus based on performance
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties
Restoration and Cleaning Services As a trusted leader in the restoration industry, SERVPRO of Wilkes, Alleghany, Watauga, and Ashe Counties has the advanced training and equipment needed to clean and restore your home and business anytime you need help, 24 hours a day, including weekends and holidays.
Wilkesboro, North Carolina, US
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase