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Petersen Automotive Museum · 1 month ago

IT Technician

Los Angeles, CA

Full-time

Onsite

Entry, Mid Level

Petersen Automotive Museum is one of the world's largest and most diverse automotive museums, showcasing the evolution of automotive engineering. They are seeking an experienced IT Technician to support both traditional office IT infrastructure and unique AV technologies, managing user accounts, troubleshooting issues, and maintaining equipment.

AutomotiveNon Profit

Responsibilities

Manage and prioritize incoming tickets for IT issues and requests

Troubleshoot and resolve hardware, software, and connectivity problems for staff across multiple departments

Document solutions, escalate complex issues, and track resolution in a centralized ticketing system

Create, modify, and manage user accounts in Active Directory, ensuring proper permissions and security policies

Manage network access, permissions, and shared resources in coordination with the museum’s IT policies

Perform routine maintenance on office computers, peripherals, and network devices

Install, update, and configure software, ensuring compliance with licensing requirements

Set up and maintain AV equipment, including projectors, audio systems, and digital signage (e.g., BrightSigns)

Troubleshoot issues related to displays, media playback, and gallery installations to ensure smooth visitor experiences

Manage projector maintenance tasks, such as changing projector lamps and cleaning or replacing filters

Administer and maintain office printers, copiers, and multi-functional devices, including print server configurations

Monitor consumables (toner, paper) and coordinate replacements or repairs to minimize downtime

Maintain thorough documentation of configurations, procedures, and troubleshooting steps for future reference

Keep accurate inventory of hardware, software licenses, and AV components

Coordinate with vendors or service providers as needed for equipment purchases, warranties, or repairs

Follow and enforce IT security protocols and best practices, including antivirus, firewall configurations, and password policies

Ensure systems comply with museum standards and relevant industry regulations

Work closely with museum staff, external vendors, and other IT team members to identify and address technology needs

Provide basic training and guidance to staff on using hardware, software, and AV equipment

Qualification

Active Directory managementAV system troubleshootingHardware/software troubleshootingNetworking fundamentalsPrinter administrationMultitaskingWillingness to learnCommunication skillsOrganizational skills

Required

Demonstrated experience managing Active Directory, network shares, and user permissions

Experience with setting up and troubleshooting AV systems (e.g., projectors, digital signage solutions like BrightSigns)

Strong hardware and software troubleshooting skills (Windows OS, Microsoft Office Suite, etc.)

Microsoft Active Domain, Networking, Server Migration skills

Familiarity with networking fundamentals: TCP/IP, DNS, DHCP, VPN, firewalls, and switches

Proficiency with printer administration, including print servers and driver management

Understanding of ticketing systems and issue tracking for efficient workflow management

Excellent communication and interpersonal skills

Ability to multitask and handle multiple priorities in a fast-paced, dynamic environment

Strong organizational and documentation abilities

Willingness to learn new technologies and adapt to evolving museum needs

Preferred

Associate or Bachelor's degree in Information Technology or a related field preferred; equivalent hands-on experience in IT/technical support roles considered