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SAS · 1 month ago

Sr Enterprise Business Analyst

US-NC-Cary HQ

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

SAS is a leader in data and AI, recognized for its inclusive culture and innovative technologies. They are seeking a Senior Enterprise Business Analyst to design, implement, and support internal customer-facing solutions within the Gainsight platform, empowering Customer Success through actionable insights and global workflows.

AnalyticsData GovernanceData ManagementEnterprise SoftwarePredictive AnalyticsSoftware

Culture & Values

No H1B

Responsibilities

Requirements Analysis & Design: Given business requirements for new data, features, or workflows; translate them into detailed technical designs and configurations in Gainsight

Application Configuration & Development: Configure Gainsight and implement enhancements, including external system integrations and data model enhancements

Data Integration & Management: Design and maintain data ingestion processes, mappings, and transformations between Gainsight and enterprise systems

Production Support & Issue Resolution: Provide ongoing support for Gainsight solutions in production, troubleshoot technical issues as needed

Release Management & Documentation: Participate in release cycles, maintain system documentation, and communicate changes to stakeholders

Serve as an internal consultant and liaison between the business and technical community to foster collaboration, clear and transparent communication and ensure mutually beneficial solutions

Maintain knowledge of the Gainsight CS application and implementation best practices, along with knowledge of SAS data and internal systems

Ensure all applicable security policies and processes are followed to support the organization's goals

Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do

Qualification

Gainsight CS/NXTData IntegrationBusiness Systems AnalysisGainsight L3 Admin CertificationAgile/Scrum DeliveryVisual DesignTechnical KnowledgeDriving ExecutionInspiring Excellence

Required

Minimum 10 years of technical experience in Customer Success technology, IT consulting, or enterprise systems support, including a minimum of 5 years in business systems analysis

Minimum 3 years of experience with the Gainsight CS/NXT platform doing hands-on delivery of enterprise‑scale configurations strongly preferred

Proven ability to translate CS processes into implemented technical features from design to deployment –considering usability and ongoing maintenance requirements, and delivering streamlined solutions which complement one another

Strong ability to work with structured data, including organizing tables, performing joins, and understanding relationships between datasets

Gainsight L3 Admin Certification strongly preferred

Bachelor's degree in a quantitative field, preferably in Computer Science or a related field. MBA or Masters in a quantitative field preferred

Equivalent combination of related education, training and experience may be considered in place of the above qualifications

Preferred

Agile/Scrum Delivery Expertise: Ability to facilitate backlog refinement, sprint planning, and iterative delivery using frameworks like Scrum or Kanban. This helps accelerate Gainsight enhancements and improve stakeholder engagement

Visual Design and UX Awareness: Skill in creating intuitive layouts for C360/R360 pages, dashboards, and Success Plans—balancing aesthetics with usability to improve adoption and user experience

Driving Execution: Translating strategic priorities into operational reality; aligning communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results

Inspiring Excellence: Driving high standards; tenaciously working to meet or exceed challenging goals; defining success by goal achievement and continuous improvement

Technical/Professional Knowledge & Skills: Having achieved a satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise; leveraging expert knowledge to accomplish results

Benefits

Comprehensive medical, prescription, dental and vision plans.

Medical plan options include: PPO with low annual deductible and copays.

HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).

Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There's a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!

An industry-leading 401k plan.

Tuition Assistance Program and programs and resources to support your development

Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.

Volunteer Time Off, parental leave and unlimited paid sick days.

Generous childcare benefits for all full-time employees.