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Viant Technology · 5 hours ago

Senior Account Manager

United States

Full-time

Remote

Mid, Senior Level

$95K/yr - $105K/yr

4+ years exp

Viant Technology is a leader in CTV and AI-powered programmatic advertising, dedicated to driving innovation in digital marketing. They are seeking a Senior Account Manager to own client-facing relationships, ensure superior service, and manage ongoing client relationships while supporting pre-sales activities to win accounts.

AdvertisingConsultingCreative AgencyInternetMarketingSocial Media

Responsibilities

Support RFI/RFP process to land new accounts across all service models in assigned territory

Craft effective responses to RFPs and RFIs, including feasibility scoping, campaign design, and supporting documentation

Manage and grow a roster of assigned accounts in territory or segment to maximize client satisfaction, retention, and growth

Work as liaison between client and internal departments to onboard new customers, coordinate campaign updates, upsell opportunities, and troubleshoot delivery and performance issues

Manage the campaign launch process from start to finish, inclusive of client kick off call, strategy recommendation, asset collection, optimization, and delivery of performance reporting

Utilize Salesforce to ensure all campaign information is accurate

Deep understanding of Viant’s entire product offering and best practices for campaign effectiveness and cross-selling

Proactively use data, trends, market insights, and logic to develop tailored campaign recommendations and opportunities for continued success

Tasked with supporting growth goals QoQ and YoY, and being primary point of contact for the customer on day-to-day account needs

Qualification

Digital media experienceCampaign managementAd tech knowledgeSalesforce proficiencyMS Office proficiencyCommunication skillsProblem-solving skillsOrganizational skillsTeam playerStrategic thinking

Required

4-6 years' digital media/programmatic/ad tech account management or client service experience

1+ year of hands-on-key campaign management experience

Strong understanding and enthusiasm about the latest in digital media, ad tech, data targeting, 1st party data, platform sales, programmatic, behavioral targeting and optimization strategies

Ability to thrive in a fast-paced work environment, while being able to quickly gain product efficiency across our broad set of offerings

Smart, articulate, polished, self-driven, highly motivated team player with excellent problem-solving skills, as well as superb organizational, written, and verbal communication skills

A consultative, strategic thinker with great energy and enthusiasm for account growth, upsell/cross sell, and customer success

Proficient in MS Office, including PowerPoint, Excel and Outlook; Exposure to Salesforce.com or similar CRM; and Aptitude for working with custom software systems

Bachelor's degree required