Apply on Employer Site

Seattle Bank · 1 month ago

Client Support Associate

Seattle,WA,US

Full-time

Onsite

Entry Level

2+ years exp

Seattle Bank is a locally owned, digitally driven financial institution providing personal, business, and partner banking services. The Client Support Associate is responsible for delivering outstanding customer service, assisting with daily branch activities, and ensuring clients' financial needs are met.

BitcoinCommunitiesFinancial Services

Responsibilities

Physically attending work on a set and predictable schedule is an essential function of this job

On-board new clients, and assist with daily maintenance of deposit accounts, standard treasury management products, debit and credit cards, online and mobile banking

Process teller transactions

Educate clients on Bank products

Demonstrate an understanding of the Bank’s product offerings while ensuring the clients’ financial needs are being met

Support Commercial bankers to ensure a seamless client experience

Identify, create and implement process efficiencies

Qualification

Customer serviceFinancial industry experienceMicrosoft Office SuiteProblem-solving skillsOrganizational skillsAnalytical skillsVerbal communicationWritten communicationTime management

Required

Bachelor's degree or equivalent combination of relevant education and experience

2+ years of experience working in the financial industry

Excellent customer service and problem-solving skills. Ability to identify and resolve complex issues quickly

Strong computer and technical skills. Proficiency in Microsoft Office Suite programs

Ability to read, analyze and interpret business financials and bank statements

Demonstrated big-picture thinking in a fast-paced & ever-changing environment

Exceptional verbal and written communication skills, including the ability to write reports, correspondence and procedures; and interact professionally with customers and coworkers

Effective organizational and time management skills

Due to the collaborative nature of this position, it requires daily in-person work. No exceptions will be granted