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DYODE · 1 month ago

Account Manager - Ecommerce Marketing

Fullerton, CA

Full-time

Onsite

Entry, Mid Level

2+ years exp

DYODE is an industry-recognized eCommerce agency focused on web development and digital marketing. They are seeking an Account Manager to serve as the main point of contact for clients, manage communications, and coordinate with internal teams to ensure client satisfaction and project success.

ConsultingDigital MarketingE-CommerceWeb DesignWeb Development

Responsibilities

Serve as the main point of contact for assigned clients, managing day-to-day communications and building strong client relationships

Attend all client meetings and lead logistics—including scheduling, setting agendas, and taking comprehensive notes

Disperse meeting notes, updates, and action items to internal stakeholders (media buyers, designers, email strategists, etc.)

Coordinate with internal teams to gather responses and updates for client questions and requests

Proactively manage timelines, expectations, and deliverables to keep projects on track

Create and deliver client-facing slide decks and presentations for both paid advertising and retention (email/SMS) reporting

Receive and communicate upcoming marketing campaigns, product launches, and key initiatives from the client to internal teams

Anticipate client needs, answer questions in real-time during meetings, and ensure ongoing client satisfaction

Document action items, deadlines, and responsibilities after each meeting and follow up as needed

Gather campaign details from the client and translate them into clear, actionable creative briefs for internal teams, including required copy, visual assets, design direction, and brand guidelines

Collect all needed assets from the client (images, videos, copy, offers, and landing pages) and organize them for internal use throughout the creative and media production process

Set up shell ads in Meta Ads Manager by uploading client-provided assets, inputting copy, and ensuring correct audiences, tracking, and structure before handing off to the media team for launch

Qualification

Account managementProject managementEcommerce experienceDigital advertisingClient presentationsMeta Ads ManagerCommunicationInterpersonal skillsOrganizational skillsProblem-solving

Required

2+ years of experience in account management or client services, ideally in a marketing or advertising agency setting

Clear and professional communicator for both written and verbal styles

Highly organized with the ability to manage multiple clients, meetings, and tasks without dropping the ball

Comfortable using Monday.com for project management

Experience preparing and delivering performance reports and client presentations

Familiarity with ecommerce, digital advertising (Google/Meta), and retention marketing (email/SMS)

Strong interpersonal skills; you know how to build trust and rapport with clients and internal teams alike

Calm under pressure and confident leading calls, even when priorities shift quickly

Eligibility for Meta Business Manager access, including an active Facebook personal profile with a minimum two-year history and no previous account suspensions

Strong conceptual thinking

Honesty, Integrity & Fairness

A natural inclination to be proactive and take the lead in solving problems as you find them

A hunger for personal and professional growth

Strong communication skills (both written and verbal), discretion, professional openness, and other leadership skills needed to coordinate and facilitate healthy, well-organized teamwork