TowneBank ยท 2 months ago
Regional Operations Manager - Commercial Lines
Charlotte, North Carolina, United States
Full-time
Hybrid
Senior Level
7+ years expTowne Insurance is a nationally recognized top insurance and risk management firm specializing in customized insurance solutions. They are seeking a Commercial Lines Regional Operations Manager to lead and optimize operational performance across multiple offices, ensuring high-quality service and compliance with standards.
Banking
Responsibilities
Oversee day-to-day operations of commercial lines teams across the region, ensuring alignment with company goals and service standards
Identify and implement process enhancements to improve efficiency, reduce costs, and elevate client experiences
Collaborate with and lead the Commercial Lines Leaders and managers to support and develop high-performing teams
Lead, coach, and develop regional operations staff; foster a culture of accountability, collaboration, and continuous improvement
Track key performance indicators (KPIs), analyze trends, and report on operational metrics to senior leaders
Responsible for interviewing, hiring, and training within the region
Responsible for regional team structure relative to book size, team development/career path, and perpetuation planning of the various commercial books of business
Lead monthly meetings/conference calls comprised of team leaders and managers to identify and resolve operational or workflow issues to achieve better consistency and efficiency of operations
Disseminate information to participants or to staff as needed
Ensure that the EPIC client management system is audited and kept up-to-date and generate reports to guide our client experience
Complete other duties as assigned
Obey all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)
Moderate travel is expected, with overnight stays as deemed necessary
Qualification
Required
7+ years of experience in commercial insurance operations, with at least 3 years in a leadership role
Current P&C license
Extensive commercial insurance experience
In-depth knowledge of commercial insurance brokerage practices and processes
Knowledge of how products and services impact client needs and develop processes to improve quality
Strong initiative, leadership, and strategic thinking abilities
Ability to work independently and with all levels of the organization
Exceptional communication, collaboration, and negotiation skills required to affect change and to build effective working relationships
Ability to be a self-starter with strong oral and written communication skills as well as organizational skills
Advanced knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
Must be able to travel as needed, including overnight stays
Preferred
Experience with digital transformation initiatives
Previous working knowledge of Insurance Agency Management software programs, preferably Applied software Epic
Benefits
Excellent growth and advancement opportunities
Competitive pay based on experience
Health, vision, dental, and Employee Assistance Program
Paid time off to include holidays, PTO, sick leave, and bereavement
Profit Sharing
Continuing education opportunities
401K & Employer Matching
Employee discounts
Identity theft protection
Tuition Reimbursement
Paid Training Opportunities
Paid Parental Leave
Wellness Plan
Volunteer Opportunities
Company
TowneBank
TowneBank is a bank that offers various financial services to individuals and businesses.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2000-01-14IPO
Leadership Team
William I. Foster III
President & Chief Executive Officer
Lee Clark
Chief Operating Officer
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