Onsite · 1 month ago
Operations Coordinator, Entertainment and Specialized Services
Nashville,TN,US
Full-time
Hybrid
Entry Level
1+ years expOnsite is committed to creating an emotionally well world, and they are seeking an Operations Coordinator to support their Entertainment & Specialized Services team. This role is pivotal in ensuring smooth operations and client coordination, focusing on admissions, aftercare follow-up, and maintaining effective communication across various stakeholders.
Health Care
Responsibilities
Serve as the administrative backbone of the ESS team, managing phones, emails, faxes, documents, and daily office tasks
Support the entire registration and paperwork process — uploading documents, tracking outstanding items, sending confirmations, reviewing referrals, and coordinating next steps with key stakeholders
Maintain and update databases, ensuring the integrity, accuracy, and timeliness of client information across systems
Assist with research, report preparation, correspondence, scheduling, visitor coordination, conference calls, and meeting logistics
Receive and evaluate incoming calls, memos, reports, and requests — determining significance and routing appropriately
Meet with clients and clinical teams to build individualized aftercare plans and contribute to continuing care discussions
Provide consistent follow-up after discharge to ensure continuity of care, offering support, intervention, and connection to resources
Maintain, grow, and refine referral networks and resource lists to provide clients with the most effective and personalized aftercare recommendations
Prepare bimonthly reports evaluating aftercare effectiveness, outcomes, and opportunities for improvement
Serve as a culture keeper by embodying the ANCHOR values and delivering Healing Hospitality in every interaction
Qualification
Preferred
High school diploma with some college-level training preferred
1 year of experience in administrative support, reception, or a similar client-facing role
Strong communication skills and a professional, warm phone presence
Genuine interest in client care, behavioral health, and service-oriented administration
Ability to multitask, stay organized, and prioritize workflow in a fast-paced environment
Comfort handling incredibly sensitive information with discretion and confidentiality
Familiarity with standard computer applications (email, word processing, spreadsheets)
Benefits
Medical, dental, vision, disability, and life insurance
401(k) with company match up to 4%
Attractive Paid Time Off policies
Ability to participate in Onsite’s workshops
Company Employee Assistance Program
Company
Onsite
Onsite is the worldwide leader in personal growth, experiential therapy therapeutic workshops and intensives.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Janet McDonald
Chief Executive Officer
Recent News
2023-12-20
Company data provided by crunchbase