Vaupell · 2 days ago
Customer Account Manager
Everett, WA
Full-time
Onsite
Mid Level
$80K/yr - $95K/yr
3+ years expVaupell is a company focused on providing exceptional customer service support. The Customer Account Manager is responsible for engaging with customers, acting as their advocate, and ensuring that their needs and expectations are met through effective communication and coordination with internal teams.
3D PrintingManufacturingProduct Design
No H1B
U.S. Citizen Only
Responsibilities
Acts effectively as a customer champion and advocate; understands and communicates current and future customer needs and expectations; establishes and maintains strong relationships at all levels with the customer
Proactively coordinates all aspects of an order to ensure that we exceed our customer's needs and expectations, including following up on special products, scheduling, and manufacturing details to avoid issues that may negatively impact the project success, and working cooperatively with interdepartmental peer groups
Establishes broad technical knowledge of all products including developing a deep understanding of our customers’ maintenance operations and business systems
Liaises between our customers and manufacturing. Negotiates solutions and prioritizes orders with our customers and our manufacturing sites while managing overall cost
Develops plans that will meet the project requirements while accounting for obstacles that could impact the project's success
Coordinates with New Product Introduction (NPI) teams to ensure projects launch in a timely manner
Provides data entry support as needed
Responsible for following and ensuring compliance with all establish Vaupell policies, standard operating procedures and safety practices
Other duties as assigned
Qualification
Required
Associates degree and 3+ years customer service experience in a similar role or equivalent education/experience
Requires strong knowledge of ERP systems and general computer skills for fast, accurate entry of customer order data
Requires strong problem-solving skills
Excellent verbal and written communication skills. Must have the ability to understand and support the inquiries from our customers with clear communication in written or spoken English
Must be able to work in a collaborative manner with engineering, manufacturing, production, vendors, customers, and managers
Candidates must be a “US Person” (i.e. US Citizen or Permanent Resident) to ensure Vaupell's compliance with ITAR (International Traffic in Arms Regulations) and EAR (Export Administration Regulations)
Preferred
Experience in manufacturing preferred
Company
Vaupell
For 75+ years Vaupell has been providing global precision components and assemblies to top-tier OEMs, leading growth companies, and start-ups for the aerospace, medical, and the defense industry.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2014-04-24Acquired
Leadership Team
M
Mark Goss
Chief Executive Officer, Aerospace
Company data provided by crunchbase