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Turn5, Inc. · 1 month ago

Remote Customer Service Representative - Aftermarket Auto Parts

United States

Full-time

Remote

Entry Level

$15/hr - $15/hr

1+ years exp

Turn5, Inc. is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area, specializing in aftermarket auto parts for automotive enthusiasts. The Customer Service Representative role involves assisting customers with post-purchase inquiries and ensuring a positive customer service experience.

E-Commerce

Responsibilities

Takes incoming calls from customers concerning post purchase related issues or concerns, including returning product, tracking orders, cancellations, etc

Displays professional, courteous demeanor when handling customer calls. Provides prompt, efficient service for all customer inquiries

Efficiently enters and processes customer requests

Answers questions and educates customers around policies & procedures

Continues education and improves knowledge through company sponsored programs and training

Notifies Customer Service Leadership of trends or problems encountered

Meets performance expectations of the position regarding customer service quality, productivity, and availability

Upholds first touch resolution (FTR) standards

Participates in special projects and performs other duties as assigned by management

Qualification

Customer Service ExperienceAutomotive KnowledgeComputer ProficiencyOrganizational SkillsBi-lingualCommunication SkillsInterpersonal Skills

Required

High school diploma or an equivalent combination of education and experience

A minimum of 1 year of previous Customer Service experience

Must have or have the ability to acquire automotive knowledge in all supported vehicles

Ability to maintain professionalism and use tact when dealing with difficult customers

Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)

Excellent organizational skills with the ability to handle multiple tasks simultaneously

Oral and written communication, interpersonal skills

Ability to prioritize workload and meet deadlines

Upon hire, successful completion of the Turn5 customer service new hire training program

Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT

Preferred

Bi-lingual a plus

Benefits

Health Insurance: Medical, dental, and vision coverage

Financial: 401(k)/Roth plans with generous company match!

Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursement

Automotive Enthusiast Program: Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 3 websites: AmericanMuscle, AmericanTrucks, and ExtremeTerrain. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.

Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on our 3 websites to help you continuously mod one of your vehicles.

Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.

Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance