Domo · 1 week ago
VP, Technical Support
American Fork, UT
Full-time
Onsite
Director/Executive
8+ years expDomo is a company that offers an AI and Data Products Platform designed to help users leverage data for impactful innovations. The VP, Technical Support will be responsible for building and managing a high-performing support organization, overseeing team performance, customer escalations, and establishing effective support processes.
AnalyticsBusiness IntelligenceEnterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Manage a support team to provide first-class, post-sales support to Domo’s Customers
Set clear objectives, evaluate progress and instill a high-performance culture with a focus on teamwork, service excellence and ownership for resolving customer issues
Certified and leverage the Domo platform to run the support organization
Manage defect resolution process with our development team
Routinely meet with support representatives to review performance, discuss concerns, etc
Work with support department to ensure that all support inquiries in the queue are handled satisfactorily and in an appropriate timeframe
Escalation resolution and follow up on unresolved issues
Update support documentation as needed
Evolve current structure to best in class global organization
Build executive partnerships across all organizations at Domo; this includes consulting, support, product teams to ensure we are collecting and sharing signal that will evolve Domo’s platform in the view of the customers uses of the product
Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together
Qualification
Required
8-12 years experience in Technical Support Management
Experience in defect resolution processes
An understanding of and high interest in a professional position in the field of technology
Excellent written and verbal communication skills
Good interpersonal skills – outgoing personality
Technical troubleshooting ability
Ability to work in a team environment
Strong leadership – able to share and uphold a vision
Track record of operational excellence in a support organization
Company
Domo
Domo designs and delivers an executive management platform as a service to help executives manage business.
501-1000 employees
H1B Sponsorship
Domo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (4)
2022 (1)
2021 (3)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$714.69MKey Investors
BlackRockTPG GrowthIVP
2018-06-28IPO
2017-04-27Series D· $100M
2017-02-28Secondary Market
Leadership Team
Joshua James
CEO/Founder
Adam Landefeld
Field CTO
Recent News
Morningstar.com
2026-01-16
2025-12-19
Company data provided by crunchbase