MedStar Health · 2 months ago
Office Assistant II
Baltimore, MD
Full-time
Onsite
Mid Level
$18.70/hr - $32.72/hr
3+ years expMedStar Health is a healthcare organization seeking an Office Assistant II to support daily operations within their departments. The role involves performing clerical and patient care duties such as patient registration, scheduling, and insurance verification while ensuring compliance with standards and regulations.
Health CareMedical
Responsibilities
Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations
Greets and assists patients on the telephone and in person by triaging patient inquiries and concerns to appropriate clinical and non-clinical team members. Promptly answers assigned extensions using the correct salutation and follows script and completes patient reminder calls processes and procedures as assigned
Completes the preliminary intake efficiently accurately and completely; performs patient updates scanning registration patient scheduling of initial and follow-up appointments based on insurance guidelines and messaging in the department's practice management (PM) system (if applicable) electronic health record (EHR) or electronic medical record (EMR) depending on department/site
Performs insurance verification to ensure accuracy of clean claim(s) submission. Coordinates services/authorizations for patients as assigned monitoring appropriate reports daily to prevent write off's
Demonstrates proficiency with the billing portion of the PM system to include: guarantor information benefit information insurance information insurance priority episode of care information open HMO referrals alternate insurances and system notes (if applicable)
Functions as an insurance liaison to include; accurate verifications precise case management validation and completion of authorizations and retrieval of denials
Completes and/or ensures accurate collection of patient payments and payment reconciliation via EMR payment log completes charge entry reconciliation prepares of bank deposits and cash receipt logs as assigned
Runs daily and weekly EMR administrative reports for clinic; manages `At a Glance Alerts' and reports in EMR systems; manages/reconciles reports (not in EMR) (Task List Unbilled Report etc)
Assembles financial paperwork and medical record paperwork for physicians and/or clinical team; assists patients with completing of required office forms reviews all patient information for accurateness and completeness and witnesses all financial forms as required. Communicates duplicate or multiple medical record accounts to appropriate medical records personnel for merging
Requests and obtains referrals medical records or diagnostic reports from internal and external providers as assigned
Monitors and handles case management for patients in the EHR system as assigned
Maintains waiting area in clean and neat condition restocking materials as needed. Monitors administrative supplies and keeps administrative supplies at par levels
Responds to all payer-specific questions from patients and clinical providers as appropriate
Participates in administrative team connections with referring physician practices in order to establish positive relationships to maintain and increase referrals and site productivity
Demonstrates the ability to successfully train and oversee team members in Office Coordinator/Supervisors absence
Helps to resolve conflict with effective verbal and written communication in an appropriate manner. Directs guides and mentors associates to carry out tasks created by administrative leadership and clinical leadership
In the Outpatient Sites: Assists with patient registration systems and assists with patient scheduling and scanning of patient care administrative documents in electronic medical record (EMR) systems. Performs insurance verification and coordinates services/authorizations for patients and collects co-payments and performs daily cash receipt responsibilities
In the Physician Centers Only: Registers and schedules patients for a variety of different physician specialty clinics as well as modifying physician schedules upon request. Works closely with Patient Insurance Specialists secretaries and nurses to coordinate and schedule procedures and clinics
Qualification
Required
High School Diploma or GED required
3-4 years Medical office experience in a rehabilitation setting required
3-4 years Combination of experience and education required
1-2 years 1 year within medstar national rehabilitation network (MNRN) required
Excellent customer service skills and excellent verbal and written communication skills
Basic knowledge of Microsoft Office products including Word Excel and Outlook
Must be a highly organized process oriented individual who has the ability to multi-task be flexible and be a self-starter
Ability to follow instructions and assist visitors and/or patients without compromising safety service care or efficiency
Must be friendly and professional when interacting with patients and visitors at all times
Demonstrates teamwork while encouraging open and direct communication with others in a positive manner
This person will be the initial face and the initial voice of the clinic and should be able to project a positive and professional image at all times
Preferred
Associate's degree (A.A.) preferred
Bachelor's degree from a college or university in healthcare preferred
related field preferred
Company
MedStar Health
MedStar Health is a not-for-profit healthcare organization
10001+ employees
H1B Sponsorship
MedStar Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (13)
2023 (14)
2022 (14)
2021 (12)
2020 (14)
Funding
Current Stage
Late StageTotal Funding
$29MKey Investors
American Medical AssociationAgency for Healthcare Research and QualityA. James and Alice B. Clark Foundation
2023-06-21Grant
2022-09-27Grant· $2M
2020-07-03Grant· $27M
Leadership Team
David Mayer
Executive Director MedStar Institute for Quality and Safety Quality and Safety CEO Patient Safety Mo
Recent News
2025-12-17
Maryland Daily Record
2025-12-05
Company data provided by crunchbase