Hard Rock Hotel & Casino Sioux City ยท 18 hours ago
IT Technician
Sioux City, IA
Full-time
Onsite
Entry, Mid Level
2+ years expHard Rock Hotel & Casino Sioux City is an award-winning gaming destination that offers a unique blend of entertainment and hospitality. The IT Technician role is responsible for ensuring the smooth operation and accessibility of computer systems, providing onsite IT support, and maintaining system integrity throughout the facility.
Responsibilities
Provides onsite information technology support for the entire gaming facility
Installs new hardware, such as personal computers, printers, servers, phones, network equipment, etc
Installs and troubleshoots company approved software, web applications, and connectivity issues by utilizing general IT knowledge and working with vendor support personnel when necessary
Performs routine maintenance on supported IT systems as required, including running backups, editing system data, running reports, etc
Creates and maintains end-user accounts and permissions as required, providing desktop support
May perform basic installation and programming of telephone system, copy machines, printers, etc
Assists with programming copiers for scanning and emailing documents
Assists with necessary changes to telephone system hardware and cabling, setting up new accounts when necessary
Educates users to reduce recurring issues by offering solutions to problems in a proactive manner
Trains staff in the use of new or changed systems
Ensures data integrity by keeping system and security rights updated while maintaining confidentiality of privileged information
Maintains inventory of all computer-related equipment
Provides guest service to internal and external guests
May support Audio/Visual systems
Performs other duties as assigned
Qualification
Required
Two to three years of work experience in information technology or related field
Must obtain valid gaming license, where applicable
Ability to work in a fast-paced environment and effectively communicate with guests, co-workers and management
Ability to respond to common inquiries, complaints, or service requests in a timely and efficient manner
Strong analytical and problem-solving skills
Demonstrated working knowledge of software and web applications as well as system hardware
Preferred
Bachelor's degree in Computer Science, Software Development, or related field preferred
Company
Hard Rock Hotel & Casino Sioux City
Opened in August 2014, Hard Rock Hotel & Casino Sioux City offers a premier entertainment destination for experimental souls from all walks of life.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase