Regional One Health · 1 month ago
Director, Oncology Operations (3201)
Memphis, TN, USA
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expRegional One Health is seeking a Director of Oncology Operations to lead the operational, financial, administrative, and clinical aspects of the ROH Cancer Center. The role involves collaboration with various departments to achieve operational goals and ensure the delivery of high-quality oncology services.
AssociationHealth Care
Responsibilities
Works in collaboration with Regional One Health (ROH) leadership and Clinical Advisory Committee (CAC) to develop operational goals for oncology services
Ensures efficient throughput for areas of responsibility in ambulatory and acute settings, including efficient, timely, and cost-effective medical care
Accountable for collaboration with and ultimate outcomes of key ancillary support areas (e.g., pharmacy, laboratory, radiology) and business/administrative support areas (e.g., financial counseling, revenue cycle management, managed care) with impact on oncology service line performance
Executes business plans to support oncology programs and services
Directs and organizes project assignments and teams; tracks progress; and reports status using project management skills
Ensures the timely completion of credentialing and re-credentialing for current and prospective providers
Proactively evaluates program operations for implementation of cost-effective quality and performance improvement changes
Manages the implementation of approved changes and evaluates outcomes
Meets or exceeds the highest standards mandated by any accrediting or regulatory agency, or as set by ROH and CAC leadership
Accountable for the success of daily practice operations, including, but not limited to: Scheduling of staff and coordination of provider schedules
Triaging resources to assure timely quality care delivery
Resolving and/or escalating equipment, information systems, and facility problems
Coordinating clinical and administrative materials management to ensure appropriate supply stock maintained
Liaising between on-site ancillary department leadership to ensure continuity of care (e.g., pharmacy, lab, radiology)
Responding to and resolving provider concerns regarding site-specific support needs, escalating as appropriate
Collaborating with other ROH departments to coordinate patient care, as required
Responding to on-site patient safety issues, escalating as necessary
Responding to and resolving (as appropriate) customer service issues
Accountable for financial outcomes for oncology program services
Oversees development and submission of capital and operating budgets; manages expenses in relation to the established budget; monitors budget variances; and implements corrective action when necessary
Collaborates in the gathering and assessment of data to rectify and justify operational expenses and revenues
Identifies workforce implications of operational trends and collaboratively formulates cost-efficient and appropriate staffing levels
In collaboration with HR, ensures that systems and processes are in place to: Recruit, hire, coach, and retain staff
Ensures that all staff members understand roles in accomplishing programmatic objectives
Responsible for goal setting and measurement, completion of employee performance evaluations, and all other HR programs
Leads department and cross-functional teams to resolve inter- and intra-departmental problems and to improve operational outcomes/initiatives
Responsible for administering disciplinary policies, as appropriate
Develops and implements the operational, business, marketing, and facilities plans for oncology services and practices consistent with the mission and strategic goals under the direction of ROH and CAC
Executes annual goals and objectives in accordance with defined organizational plan
Analyzes trends in market demand and clinical practices; evaluates alternatives for appropriateness, short- and long-term impact, and cost consequences; maintains awareness of hospital and ancillary utilization trends; understands and quantifies community needs; familiar with payor trends and strategies; and presents recommendations considering key inputs to ROH and CAC leadership
In coordination with the Vice President of Outpatient Oncology Services and other clinical leadership, leads the design, evaluation, and planning of facilities, equipment, supplies, and new products and services relating to oncology services
Assesses proposed physician relationships and provides leadership with evaluation of costs and benefits of different structures
Collaborates with business development on marketing initiatives
Interfaces effectively with the ROH marketing and business development teams on marketing efforts and internal and external communications
Develops relationships within the community to enhance oncology services and represents oncology services center at requested community events, presentations, and meetings/forums
Keeps current regarding advances in oncology services and management by attending seminars and meetings relative to job function
Researches and, as appropriate, introduces new oncology care techniques and advanced technologies in oncology services
Ensures effective and fiscally responsible oncology services formulary and department supply inventory are up-to-date and appropriately maintained
Collaborates with nursing leadership to develop and implement oncology nursing standards and protocols to ensure the safest and highest quality patient care
Responsible for the development, implementation, and monitoring of an effective quality program, which is reviewed and revised (as necessary) annually and promotes excellent patient outcomes
Responsible for the development, maintenance, and administration of up-to-date department policies and procedures, which are reviewed and revised as necessary, and in accordance with ROH’s policies
Promotes and ensures patient satisfaction in all areas of patient care delivery and models a patient-first and customer service orientation
Develops patient relations standards reflecting excellence and ensures all providers and staff are held accountable for adhering to these standards
Collaborates with other ROH, CAC, and physician leaders to identify, reduce, and eliminate barriers that may negatively affect patient care and customer satisfaction
Complies with and enforces safety procedures to maintain a safe environment for employees, patients, and visitors
Demonstrates compliance with CAC all licensing, accrediting, certification, and/or legal requirements
Demonstrates leadership effectiveness in managing interpersonal relationships and managing self
Anticipates and seeks to resolve conflicts, disagreements, and complaints in a constructive manner
Adapts to change in the work environment and facilitates staff dealing with work-related transitions
Demonstrates behaviors that promote positive customer relations with physicians, staff, patients, and visitors
Fosters open communication and coordination among individuals and units
Actively participates either individually or as a team member on committees and in special projects
Identifies and manages collaboratively with other departments and provider staff
Qualification
Required
Master's Degree From an accredited college or university in health service administration, business administration, nursing or a related area of graduate study
Minimum 5 years experience Progressive leadership/administrative experience in oncology service
Preferred
RN - Registered Nurse - State Licensure and/or Compact State Licensure
At least 1 year experience RN and/or clinical experience
Company
Regional One Health
Non-profit, philanthropic organization creating awareness and financial support for the Regional One Health family of healthcare services.
1001-5000 employees
H1B Sponsorship
Regional One Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2023 (3)
2022 (3)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Reginald Coopwood
President & CEO
Recent News
2025-12-09
Memphis Business Journal
2025-03-21
Memphis Business Journal
2025-01-31
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