Levi Strauss & Co. · 2 weeks ago
Senior Director, Loyalty Experience, Customer Care & Retail Experience Product Management
San Francisco, CA
Full-time
Hybrid
Director/Executive
$235K/yr - $267K/yr
10+ years expLevi Strauss & Co. is a company that values individuality and aims to create a positive impact. They are seeking a Senior Director of Loyalty Experience, Customer Care & Retail Experience to lead product management efforts across critical customer engagement areas, enhancing both digital and physical shopping experiences.
ApparelFashionLifestyleRetail
Responsibilities
Lead the vision, strategy, and product execution across three enterprise-critical product groups: Loyalty Experience, Customer Care, and Retail Experience
Build and mentor a high-performing product management team, managers, senior PMs, and PMs across all value stream areas
Partner with business and technology stakeholders to define roadmaps that enhance customer engagement, streamline support operations, and elevate in-store experiences
Champion the use of AI, automation, and personalization to improve loyalty program effectiveness, customer support responsiveness, and retail innovation
Own the prioritization of large cross-functional initiatives, including loyalty platforms, CRM systems, omnichannel care solutions, and retail technology enhancements
Define success metrics that tie directly to business performance: increased customer retention and purchase frequency, loyalty program growth, customer satisfaction scores, retail conversion rates, and $$/sqft
Drive digital transformation by balancing long-term platform investments with near-term business value delivery
Represent Loyalty Experience, Customer Care, and Retail Product Management in enterprise planning, transformation programs, and executive forums
Qualification
Required
10+ years of experience in product management or technology leadership, with a focus on customer experience, loyalty, retail, or enterprise systems
Strong understanding of customer engagement domains: loyalty programs, CRM, omnichannel support, and retail operations
Deep experience with customer care processes including support automation, personalization, and service optimization
Familiarity with advanced analytics, AI/ML applications, and enterprise personalization techniques — and the ability to translate these into usable tools for business teams
Track record of delivering enterprise-scale software and transformation programs with measurable business impact
Proven leadership experience managing high-performing product teams across geographies and time zones
Experience communicating complex technical concepts to a variety of audiences with the ability to influence senior executives and align diverse stakeholders
Bachelor's degree required
Preferred
MBA or technical master's degree preferred
Benefits
401(k) matching
Paid leave
Health insurance
Product discounts
Company
Levi Strauss & Co.
Levi Strauss & Co. is a brand-name apparel company designs, markets, and sells jeans, casual and dress pants, jackets, skirts, and more.
10001+ employees
H1B Sponsorship
Levi Strauss & Co. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (46)
2023 (52)
2022 (76)
2021 (59)
2020 (39)
Funding
Current Stage
Public CompanyTotal Funding
$554.96M2025-07-15Post Ipo Debt· $554.96M
2019-03-20IPO
Leadership Team
Michelle Gass
CEO and President
Christopher Clark
SVP & CIO
Recent News
Global Cosmetics News
2026-01-03
2025-12-30
Retail Dive
2025-12-24
Company data provided by crunchbase